About the Role US Legal Groups is looking for a hands-on IT Support & Systems Specialist to be the go-to technology resource for employees across our multi-office organization. This isn't a ticket-routing job. You'll own issues from first report to confirmed fix, working with our managed service provider (MSP) and vendors when needed and making sure nothing falls through the cracks. What You'll Do Troubleshoot Windows PCs, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), printers, and business apps including Clio, Lawmatics, Zoom, Adobe, and our Zultys phone system Manage MSP and vendor escalations: document the issue, follow up, test fixes, and confirm the employee is back to work Handle technology onboarding and offboarding, so new hires are ready on day one and departing employees' access is removed cleanly Administer user accounts, licenses, MFA, mailboxes, groups, and permissions Manage phone extensions, voicemail, call routing, and devices Build and maintain troubleshooting guides and IT procedures What We're Looking For Strong troubleshooting skills and a habit of asking the right questions Experience supporting Windows and Microsoft 365, including accounts, permissions, and MFA Clear communicator who can explain technical issues to non-technical users Organized, able to juggle multiple requests, and good at documenting Sound judgment with security and confidential information Preferred 2+ years in help desk, desktop support, or similar Microsoft 365 or SaaS administration Experience with MSPs, VoIP phone systems, or multi-office/remote support Clio or Lawmatics experience (helpful, not required) CompTIA A+ or Microsoft certifications (welcome, not required) You'll Thrive Here If You… Like figuring out why things break, enjoy helping people who aren't tech-savvy, and are comfortable saying "I don't know yet, but I'll find out." We care more about how you approach an unfamiliar problem than whether you've used every tool we have. How to

Apply :

Please submit your resume and a cover letter explaining why you are the best fit for the role.

Pay:

$60,000.00 - $75,000.00 per year

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person