Applications Technician I at Predictive Monitor LLC Applications Technician I at Predictive Monitor LLC in Hollis, New Hampshire Posted in 8 days ago.

Type:

full-time

Job Description:

Please Note:

This position is based full-time at our Nashua, NH facility, and there is no relocation package available. Predictive Monitor is seeking a dedicated Applications Technician I to join our team. This entry-level role is crucial in supporting the implementation, maintenance, and technical support of our OverShield installations within the biopharma sector. We are looking for a candidate with strong technical skills, coupled with exceptional customer service abilities.

Key Responsibilities:

Hardware Installation and Support:

Provide hands-on support for the installation, configuration, and maintenance of hardware components, ensuring all systems function optimally in client environments.

Technical Support:

Deliver responsive technical support, addressing client inquiries and troubleshooting both hardware and software issues to maintain high levels of customer satisfaction.

Issue Reporting:

Work with Applications Team to identify and report hardware and software issues, contributing to ongoing improvements.

Documentation:

Create and maintain comprehensive documentation related to OverShield installations, system configurations, and client interactions, ensuring consistency and clarity.

Reporting and Communication:

Generate reports and updates to keep internal teams and external stakeholders informed on project status and client needs.

Client Relationship Management:

Build and maintain strong relationships with clients by understanding their unique needs and providing timely, effective support.

Feedback Integration:

Act as a liaison between clients and Applications Management, conveying customer feedback to drive enhancements in products and services.

Training and Guidance:

Offer training and support to distributors and end-users, helping them effectively use and maintain the installed systems.

Inventory and Order Fulfillment:

Assist in managing inventory and fulfilling orders, building assemblies, ensuring all materials and equipment are available when needed.

Procedure Development:

Contribute to the creation and refinement of work instructions and procedural documentation to support operational efficiency.

Collaboration:

Work alongside Refrigeration Specialists to analyze customer data, ensuring that installations meet performance expectations.

On-Site Installation:

Travel to customer locations to install OverShield system, ensuring successful deployment and operation.

Qualifications:

An Associate's degree in a STEM field is required; a Bachelor's degree is preferred. Technical aptitude with experience in hardware support and installation is a plus. Experience with basic hand tools and soldering a plus. Excellent communication and organizational skills, with the ability to convey technical information clearly. Proven problem-solving abilities and the capacity to thrive in a dynamic, collaborative environment. Attention to detail and a strong commitment to delivering high-quality customer service. Experience or familiarity with the pharmaceutical industry is a plus. How to

Apply:

To apply, please send your resume along with a cover letter detailing your relevant experience and qualifications to hr@predictivemonitor.com. We look forward to potentially welcoming you to our innovative team.

About Us:

Predictive Monitor is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We strive to create an environment where every team member feels valued, respected, and empowered to contribute to our shared success.