Entry Level - Help Desk Tech

COREHIRE

Marlton, NJ Job Details Full-time $40 - $55 an hour 9 hours ago Qualifications Phone communication Moving Windows Client interaction via phone calls Full Job Description Help Desk Technician I (Entry-Level)

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Full Time Employment Location:

Marlton, NJ (onsite) The Help Desk Technician I is an entry-level role providing first-response support for computer hardware, peripherals, and software. While prior experience is not required, candidates must demonstrate a passion for technology and a strong desire to learn new skills. Success in this role is measured by the ability to deliver exceptional customer service, clear communication, and reliable technical support . Key Responsibilities Provide first-level support (phone, email, remote, and on-site) for desktops, laptops, printers, and related devices. Accurately log problems and resolutions in the ticketing system . Maintain and grow knowledge of products and services supported by the Help Desk team. Ensure proper documentation, escalation, tracking, and follow-up of all incidents. Participate in the on-call rotation as scheduled. Complete assigned training and certification requirements . Perform other duties as assigned by the Help Desk Lead. Required Skills & Qualifications Genuine interest in technology and eagerness to learn. Clear, friendly, and professional phone manner . Strong verbal and written communication skills , with the ability to explain technical concepts to non-technical users. Ability to manage multiple assignments with attention to detail. Hands-on experience with Microsoft Windows Desktop Operating Systems . Reliable transportation for on-site support. Ability to lift and move PC system components as needed.