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ProCat Distribution Technologies

Level 1 Help Desk Support

Pay: $50,000–$60,000/yr

Posted: 1 week ago

Location: Gibbsboro, NJ (Onsite)

Last Updated: 11 hours ago

Hours: Full-Time

Expires: 10/15/2026

Career Insights for Help Desk Technician / Analyst

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Based on New Jersey data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$56,425 / year median in New Jersey

-2% projected decline

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Job Description

This position will be responsible for: Providing technical support to our warehouse-based customers using our software and hardware solutions. Providing network administration for internal ProCat employees and networks Responding to customer related issues via phone or email Managing help desk tickets in a timely manner Ensuring proper documentation of customer interactions via in house ticketing software Configuration of PCs, Android and Windows based wearables, handheld computers, label printers, and peripherals Limited travel, and some off-hours support are required Position located in office in Gibbsboro, NJ Qualifications /

Skills:

2 Years Related Experience Help Desk Experience is a plus Warehouse Experience is a plus Excellent communication skills Good documentation skills Detail oriented and strong organizational skills Experience with Windows 7 and 10 Experience with Microsoft server operating systems Experience with Microsoft SQL and Management Studio is a plus Ability to troubleshooting LAN/WAN and networking hardware Ability to diagnose and resolve basic hardware related issues Ability to learn in house software to assist with customer trainings

Job Type:

Full-time Pay:

$50,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Experience:

Help desk: 1 year (Preferred) Network support: 1 year (Preferred)

Work Location:

In person

Benefits

Paid Time Off (PTO)
401(k) Plans
Other Retirement and Savings
Health Insurance