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IT Support Technician
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on New Jersey data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$61,468 / year median in New Jersey
-0% projected decline
Job Description
Title:
Infosys Technician Location:
Paramus NJ Schedule:
8am-4:30pm
Duration:
6
Month Contract Pay Rate:
$20-22/hr
Interview Process:
15 Minute Teams interview
Start Date:
ASAP Must have valid drivers license and reliable vehicle!
Must Haves:
Minimum 1 year experience with Desktop Support Must be knowledgeable in configuring installing and testing software Must be able to assist with tickets through remote support tools, comfortable addressing issues over the phone Windows/Microsoft environment experience Experience troubleshooting basic hardware & software issues and working directly with end users Excellent communication and readiness to learn
High School Diploma Plusses:
Previous hospital desktop support experience Bachelor's Degree in related field Insight Global is seeking a Desktop Support Technician to provide hands-on technical support for end users across hospital, clinic, and administrative locations. This individual will be responsible for responding to service desk tickets, troubleshooting hardware and software issues, installing and replacing equipment, and assisting with workstation moves, additions, and changes at onsite and offsite locations throughout Bergen County NJ. They must also be able to assist with account access, and application-related issues over the phone, through remote support tools, and via the service desk ticketing system. The ideal candidate is customer-focused, possesses strong communication and problem-solving skills, and is comfortable guiding users through technical solutions in a fast-paced healthcare environment. Experience resolving Level 1 and Level 2 technical issues, documenting resolutions, escalating complex incidents when necessary, and delivering an excellent end-user support experience is highly preferred.
Pay:
$20.00 - $21.00 per hour Expected hours: 40.0 per week
Benefits:
401(k) Dental insurance Health insurance Vision insurance
Work Location:
In person
Benefits
- 401(k) Plans
- Health Insurance
- Dental Insurance
- Vision Insurance