Micrologic Associates is a leading technology solutions provider for the car wash and related industries. We build the systems our customers run their businesses on, empowering them to grow more profitable washes through smarter products, dependable service, and a team that has their back. Our product suite includes all the software needed to run and grow a wash, along with the related hardware and support services that keep it all running. Micrologic is seeking a qualified IT Field Installation Technician to add to our team of dedicated, trusted, experienced & professional personnel. The IT Field Installation Technician will be an integral part of the Technical Support team.

Essential Job Functions Include:

Must be willing to travel across the US to scheduled installations. Starting May 7, 2025, TSA will require a REAL ID or passport for ALL air travel. Ability to work flexible shifts and to adapt to changing work schedules. Produce timely and detailed service reports. Providing customer service and troubleshooting in a technically oriented and detailed manner with an ability to learn product line quickly. Ability to work with our clients in a timely manner Ability to maintain calm in stressful situations Aptitude for, and interest in learning new technologies Performing duties with a neat appearance, and be well organized with the ability to multitask Performance helpdesk tech support in the office when not in the field

Skills & Knowledge:

Technical background and customer support experience required Proven field service experience Must have basic computer and networking skills. Establish assistance by studying system requirements, completing the installation, and performing quality assurance tests. Superb customer service, communication, and self-management skills Follow all company's filed procedures and protocols. Duties include onsite technical and product support, diagnosis and repair of hardware, installation of peripherals. You must have an ability to instruct system users of all levels of computer skill sets. Must be willing to work independently and provide status reports to managers. Benefits are available after 90 days of employment.

Job Type:

Full-time Pay:

From $24.52 per hour

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance Application Question(s): Are you willing to travel nationwide for up to 5 days at a time?

Education:

High school or equivalent (Preferred)

Experience:

IT:

1 year (Preferred)

License/Certification:

Real ID /Passport and driver's license? (Preferred)

Work Location:

On the road