Onsite IT Support Technician - Pharma/GxP Manufacturing#26-39889

$29.29-$34.29 per hour

Raritan, NJ

Onsite

Job Description

Our Client, an IT Services and Consultant company, is looking for an Onsite IT Support Technician - Pharma/GxP Manufacturing for their Raritan, NJ location.

Responsibilities:

Assist with incident management and root cause analysis (RCA) by collecting data, performing first-level troubleshooting, and implementing corrective actions

Deliver application support by resolving common issues, coordinating with application owners for complex problems, and validating fixes at the site level

Participate in local project execution, including installations, upgrades, migrations, testing, and post-implementation support

Perform field services activities, including IMAC (Install, Move, Add, Change), hardware break/fix, spares handling, and vendor coordination

Knowledge of IT infrastructure including wired and wireless network connectivity, printers, scanners, RF devices, servers, and storage

Maintain accurate ticket updates, asset records, and knowledge documentation in approved TS systems

Follow all security, compliance, validation, and change management processes

Networking Knowledge & Responsibilities:

Provide first-level network support for site connectivity issues

Understand and troubleshoot network fundamentals including TCP/IP, DNS, DHCP, Ethernet, wireless networking, and basic routing and switching

Assist with switch port activations, cable tracing, and device connectivity validation

Coordinate with centralized network teams for escalations

Network + Certified preferred or equivalent hands-on networking experience

Requirements:

Success Metrics /

KPIs:

Incidents and requests resolved within SLA

Mean Time to Repair (MTTR)

First-time fix rate and reduction in repeat incidents

Accuracy and completeness of ticket documentation

entative maintenance tasks completed on schedule

Audit readiness and compliance adherence

End-user satisfaction metrics

Required Qualifications:

Associate or bachelor's degree in information technology, Computer Science, Engineering, or equivalent experience

2-5 years of experience in onsite or field technical support, preferably in a manufacturing environment

Hands-on experience with Windows-based systems; basic Linux exposure preferred

Must have GxP environment experience

Knowledge of NetBackup & Rubrik

Working knowledge of ITSM tools and endpoint management

Experience supporting RF devices, scanners, printers, and shop floor PCs