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Tier 1 Help Desk Technician
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on New Mexico data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$54,391 / year median in New Mexico
-17% projected decline
Job Description
Join Our Tech Team as an
IT Support Specialist Location:
Las Cruces, NM with Occasional Travel |
Department:
Information Technology Hourly Pay:
$18.00
•$23.00 |
Schedule:
Monday
•Friday, 8:00 AM
•5:00
PM Closing Date:
Open Until Filled Are you a tech-savvy problem-solver with a passion for helping people? Do you have an eye for organization and a knack for troubleshooting? If you're nodding along, we have the perfect role for you at Tresco ! We're seeking an energetic, detail-oriented IT Support Specialist who thrives in a fast-paced environment. You'll be the first line of tech defense—supporting our users, solving problems, and helping our systems run smoother than ever.
What You'll Be Doing:
Tech Hero on the
Front Lines :
Provide end-user support, resolve tech issues, and collaborate with Level 2 support for those trickier challenges. Software +
Hardware Whisperer :
Install software, manage cloud computer provisioning, and keep our devices humming.
Inventory Extraordinaire :
Track, manage, and organize IT equipment and consumables with precision.
Cable Commander :
Keep our cables tidy and workspaces efficient.
IT Road Warrior :
Travel as needed to support remote teams and equipment.
Ticketing Titan :
Triage and respond to IT tickets promptly, escalating where necessary.
Knowledge Contributor :
Help build user guides, document policies, and participate in IT audits.
Budget Brainstormer :
Provide insight on IT support expenses for budget planning.
Security Sidekick :
Support cybersecurity practices and vendor coordination.
What We're Looking For:
High School Diploma or GED required; Associate degree in Computer Technology preferred. Minimum 6 months of experience in a related IT support role. CompTIA A+ and/or Security+ preferred (or willing to obtain within 6 months of hire). Strong communication skills and a customer-service-first mindset. Ability to work independently, stay organized, and travel as needed. Must pass a driver's license record check and background check.
Other Important Info:
Must adhere to company dress code and professionalism standards. Required to complete and maintain annual safety and compliance training. Participation in staff meetings, audits, and company events is expected. Respect and inclusivity for all individuals and communities is a must. Why Join Tresco? Tresco is an Equal Opportunity Employer (EEO/AA) committed to building an inclusive workplace where every employee feels empowered and valued. We welcome candidates of all backgrounds and abilities.