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Level 2 IT Support Technician (Information Technology Support Technician)
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on New Mexico data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$55,246 / year median in New Mexico
-11% projected decline
Job Description
$0.00
Salary Not Available
Position range in Eastern Region $25.34 - $44.40 Per hour Level 2 IT Support Technician (Information Technology Support Technician)
Krumland Auto Group
Occupation:
Computer Network Support Specialists
Location:
Roswell, NM - 88201
Job Type:
Regular, Full Time (30 Hours or More), Permanent Employment
Posted:
09/02/2026
Positions available: 1
Source:
New Mexico Jobs
Web Site:
New Mexico Jobs
Onsite /
Remote:
Work onsite all of the time
Updated:
09/04/2026
Expires:
10/02/2026
Job #: 961770
Job Requirements and Properties
Help for Job Requirements and Properties. Opens a new window. Work Onsite
Full Time Education
High School Diploma or Equivalent Schedule
Full Time Job Type
Regular Duration
Permanent Employment Public Transit
Available
Job Description
Help for Job Description. Opens a new window.
Veterans Preference:
The Jobs for Veterans Act mandates priority of service to veterans seeking employment and training opportunities. To ensure compliance with this law, this job posting will be available only to veterans for the first 24 hours. After this period, the job will be released to all job seekers. Position Summary The Level 2 IT Support Technician will provide remote and onsite technical support to business clients. The ideal candidate will possess knowledge equivalent to CompTIA A+, Network+, and Security+, along with entry-level experience supporting Microsoft Active Directory environments. We are seeking a responsible, dependable, and high-energy individual who can work independently, take ownership of tasks, and continuously learn new technologies. The ideal candidate is proactive, resourceful, and excited about growing their career with a company that is committed to long-term success and professional development. Responsibilities Provide remote and onsite technical support for business clients
Troubleshoot Windows 10 and Windows 11 operating systems
Configure and support desktop computers, laptops, printers, and mobile devices
Create, modify, disable, and troubleshoot user accounts in Active Directory
Support Microsoft 365 services including:
Exchange Online
Outlook
OneDrive
Teams
Point
Troubleshoot network connectivity issues involving:
TCP/IP
DNS
vLANs
Subnets
DHCP
Wireless networking
VPN connectivity
Install and configure software applications
Assist with workstation deployments and upgrades
Maintain documentation and ticket notes
Follow cybersecurity best practices and security policies
Escalate advanced issues when necessary while maintaining ownership of client communication Required Qualifications Equivalent knowledge to:
CompTIA A+
CompTIA Network+
CompTIA Security+
Minimum 1-3 years of IT support experience
Experience supporting Microsoft Windows environments
Basic Active Directory administration experience
Understanding of networking fundamentals
Knowledge of cybersecurity best practices
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Professional customer service attitude
Valid driver's license and reliable transportation Preferred Qualifications CompTIA certifications (A+, Network+, Security+)
Experience with:
Microsoft 365 Administration
Microsoft Entra ID (Azure AD)
Meraki Networking
Backup and Disaster Recovery Platforms
Remote Monitoring and Management (RMM) tools What We Offer Competitive compensation
Paid training and professional development
Opportunities for certification reimbursement
Career growth opportunities
Exposure to a variety of technologies and industries
Supportive team environment