IT SUPPORT TECHNICIAN

DEPT:

ITC\nREG \nTEMP \n

FULL TIME

\n

PART TIME

\n

STARTING

RATE or

SALARY RANGE

$18.00-$22.00\nEmployees being promoted to a higher classified position receive the minimum for the position or a pay rate adjustment of 8% whichever is greater.\nAll regular positions also entitle the employee to several benefits including health, dental, vision, life insurance, and retirement which is largely paid by New Mexico Tech for the employee and dependents.\n

INTERNAL POSTING THROUGH

Concurrent•

CONSIDERATION WILL BE GIVEN FIRST TO TEMPORARY AND REGULAR TECH EMPLOYEES WHO APPLY WITHIN THE 7 DAY INTERNAL POSTING. APPLICATIONS RECEIVED AFTER THE 7 DAY POSTING MARGIN WILL BE CONSIDERED WITH OTHER OUTSIDE APPLICANTS.

JOB SUMMARY:

\nThe IT Support Analyst, Endpoint Support Services (ESS), as part of the Client Systems and Support Department (CSSD), provides support related to end-user computing, peripheral devices, printers, and baseline software applications. This can include staging of new equipment for deployment across campus, bench testing, troubleshooting, and repair of computing equipment, forensic support and data recovery, as well as onsite deployment of resources. The IT Support Analyst (ESS) supports end-user support via requests from the Service Desk, including end-user support, periodically back-filling the Service Desk, and providing support to the business office related to service billing. The IT Support Analyst (ESS) also supports the development of standard operating procedures and documentation of technical procedures for the CSSD. Additionally, the position supports the Cybersecurity team via investigation and forensic data collection as needed. Lastly, the IT Support Analyst (ESS) supports the 24x7 availability of critical university IT services via periodic on-call rotation outside of business hours. The IT Support Analyst (ESS) is a user- and customer- facing position, and plays an important part in the overall perception of the department.\n

JOB FUNCTIONS

\nStage, troubleshoot, repair, install, and maintain computing devices, peripheral equipment, printers, and baseline software.\nService desk and end-user support\nDocumentation, development of standard operating procedures, and billing support.\nProvide investigation and forensic support to the Cybersecurity team Supervise and mentor student technicians\n

REQUIRED QUALIFICATIONS

\nHigh School (or GED) level ability in spelling, grammar, composition and math. Proficiency with computers, computing technology, and the setup and deployment of associated peripherals. 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