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Career Insights for Technical Support Engineer / Analyst
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Based on Nevada data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$58,999 / year median in Nevada
-8% projected decline
Job Description
- Deliver, replace, and upgrade asset(s) including Windows 11 endpoints and iOS devices. (laptops and iPhones)
- Complete new device provisioning both in person and remotely in classroom setting
- Manage signing into all endpoints and iOS devices and completing device enrollment processes.
- Ensure teams can connect to WiFi.
- Configure Azure MFA during enrollment process.
- Ensure team can sign into single sign on (SSO) applications.
- Confirm M365 suite of product usage on endpoints and iOS devices.
- Set up MS Outlook signature(s) on endpoints and iOS devices.
- Ensure iOS device contacts, photos, and files are backed up via OneDrive on old iOS device and synced to new iOS device.
- Ensure that all the applications, configuration settings, and peripherals that the team member needs are installed and working properly.
- Provide feedback to the project manager / leadership for escalations
- Removal, tagging, documenting, and processing of endpoints and iOS devices that are collected from the team Skills Desktop, Troubleshooting, Hardware, Customer service Top Skills Details Desktop,Troubleshooting,Hardware,Customer service Additional Skills & Qualifications 1-3 years: Customer Service
- will support all levels of the organization Technical Skills
- Microsoft 365/Azure/Intune Handling of IOS and PCs Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Las Vegas, NV. Pay and Benefits The pay range for this position is $19.00
- $20.
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Las Vegas,NV.
San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Benefits
- Paid Time Off (PTO)
- Sick Leave
- 401(k) Plans
- Other Retirement and Savings