IT Support Technician

Company Overview:

Spring Mountain is a premier destination for high-performance driving experiences and motorsports enthusiasts. Our state-of-the-art facility offers world-class racing, professional driving schools, and luxurious amenities set against a stunning mountain backdrop, making it the ultimate environment for adrenaline-filled adventures and motorsports excellence.

Summary:

This IT position provides technical support to the entire company under the direct supervision of the IT Director. You will work as part of a help-desk operation handling day-to-day support requests, hardware deployments, network and camera cabling, and infrastructure maintenance. You will answer user questions, train users on basic system and computer functions, address system and user issues, and resolve problems in a timely and professional manner. The ideal candidate brings 1-3 years of real-world IT experience and can hit the ground running on support tasks while growing into deeper infrastructure responsibilities over time. Preferred Experience

• 1-3 years of experience in an IT support, helpdesk, or technician role
• A+ certification or equivalent practical knowledge
• Familiarity with Windows workstation deployment and troubleshooting
• Experience with basic networking concepts: TCP/IP, DNS, DHCP, VLANs, Wi-Fi
• Hands-on experience with structured cabling (CAT5/CAT6 termination and testing)
• Exposure to IP camera and/or access control systems
• Experience with Microsoft 365 and domain administration is a plus
• Familiarity with IT ticketing systems and remote monitoring/management tools is a plus
• Point of Sale device/system experience
• Strong problem-solving skills and the ability to work independently
• Interpersonal skills with a focus on rapport-building, listening, and questioning Required Education, Skills, and Abilities
• High school diploma or equivalent
• Valid driver's license; must be 21 years or older to drive off property
• Strong verbal and written communication skills
• Ability to maintain clear documentation of work performed, configurations, and procedures
• Demonstrated ability to multi-task, prioritize, and make sound decisions in a fast-paced environment
• Ability to work efficiently and thoroughly, both independently and as part of a team
• Comfortable working from ladders, elevated platforms, and in the physical conditions described below Ongoing willingness to learn new technologies and grow within the role

Pay:

$21.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person