Overview We are seeking a motivated and customer-focused IT Help Desk Technician with at least 1 year of experience in a help desk, technical support, or related IT position to join our IT team. The ideal candidate will provide timely and effective technical assistance to employees, troubleshoot hardware and software issues, support Windows environments, and assist with network and connectivity problems. This position requires all candidates live in or close to Amagansett, NY prior to starting. Responsibilities Provide first-line support for IT-related issues, including troubleshooting hardware and software problems. Manage and maintain computer systems, ensuring all devices are up-to-date and functioning correctly. Assist with the configuration and setup of new hardware and software installations. Monitor network performance and resolve connectivity issues, including VPN and DNS configurations. Document all support requests and resolutions using IT management tools such as Remedy. Collaborate with team members to enhance IT processes and improve overall efficiency. Conduct regular maintenance checks on systems to prevent potential issues. Support users in both Windows and Linux environments, ensuring they have the necessary tools to perform their tasks effectively. Skills Proficient in TCP/IP networking concepts and troubleshooting. Strong knowledge of Microsoft Office applications. Experience with DNS management and VPN configurations. Familiarity with Linux operating systems is a plus. Solid understanding of Windows operating systems and computer management practices. Excellent problem-solving skills with a focus on providing effective IT support. Strong communication skills, both verbal and written, to assist users effectively. Previous experience in a help desk or technical support role is preferred. Join us as we strive to deliver exceptional IT services while fostering an environment of growth and innovation.

Job Types:

Full-time, Permanent Pay:

$22.00 - $29.00 per hour

Benefits:

Employee assistance program Flexible schedule Paid time off

Experience:

IT Help desk

Technician:

1 year (Required) Ability to

Commute:

Amagansett, NY 11930 (Required)

Work Location:

In person