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Prizm Document & Technology Solutions

Technical Support

Pay: $24–$30/hr

Posted: 1 week ago

Location: Buffalo, NY (Hybrid)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/5/2026

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What they do

A Technical Support Manager or Supervisor manages the work of technical support staff for a company or retail electronics store. Coordinates and supervises technical support operations or technical support services to customers. May train technical staff and help to resolve customer issues.

$70,114 / year median in New York

-9% projected decline

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Job Description

Technical Support Prizm Document & Technology Solutions - 5.0 Buffalo, NY Job Details $24 - $30 an hour 10 hours ago Qualifications Network troubleshooting Mobile device support IT user and group management GPO Software deployment Mid-level Windows Cloud service support Productivity software support Task prioritization Desktop (troubleshooting support) Azure AD Customer support ticket management Software documentation Root cause analysis Cybersecurity Desktop administration Technical writing experience within technology 2 years Ticketing system technical support Mobile devices Full Job Description The Technical Support Specialist is responsible for providing remote and on-site technical support to multiple managed service clients. This role handles escalated desktop, Microsoft 365, network, and security issues while maintaining excellent customer service, accurate documentation, and adherence to service level agreements. The ideal candidate possesses strong troubleshooting skills, experience in an MSP environment, and the ability to manage multiple priorities effectively.

Compensation:

$24 - $30 hourly

Responsibilities:

Provide first- and second-level technical support for end users by troubleshooting hardware, software, networking, Microsoft 365, and cybersecurity-related issues. Manage support tickets, maintain technical documentation, onboard and offboard users, configure workstations and mobile devices, and deliver exceptional customer service while ensuring timely issue resolution and adherence to company procedures.

Qualifications:

Ability to diagnose and resolve technical issues independently Strong troubleshooting and root cause analysis skills Ability to prioritize multiple support requests effectively Strong knowledge of Microsoft 365 administration Experience with Active Directory, Group Policy, and Entra ID (Azure AD) Windows 10 and Windows 11 deployment, troubleshooting, and support User onboarding, offboarding, and account management 2-5 years of IT support or help desk experience About Company Prizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT services, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one-stop shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best!