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inLighten

Help Desk Support Specialist

Pay: $50,000/yr

Posted: 06/30/2026

Location: Clarence, NY (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/15/2026

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$55,007 / year median in New York

-4% projected decline

Explore Career

Job Description

Leading digital signage company located in Clarence, NY is looking to hire a tech-savvy individual with a customer-first attitude to join our on-site support help desk. The help desk offers phone and email support for inLighten's custom digital media hardware and software solutions. Candidates should have good communication skills, possess strong troubleshooting abilities and a high attention to detail. Full-time, 8-5, Monday-Friday position with benefits package included.

Job Type:

Full-time Pay:

$45,000.00 - $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person