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KPH HEALTHCARE SERVICES

IT Field Services Technician

Pay: $26–$27.50/hr

Posted: 2 weeks ago

Location: East Syracuse, NY (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/1/2026

Career Insights for Technical Support Engineer / Analyst

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$60,029 / year median in New York

-5% projected decline

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Job Description

IT Field Services Technician

KPH HEALTHCARE SERVICES - 2.5

East Syracuse, NY Job Details Full-time $26.00 - $27.50 an hour 1 day ago Qualifications Desktop computer repair Laptop (troubleshooting support) Hardware maintenance Printer (troubleshooting support) Driver's License Computer hardware Desktop (troubleshooting support) Desktop administration

Full Job Description Scope of Responsibilities :

Work under general supervision. Relies on experience and judgment to plan and accomplish assigned tasks and goals

Job Summary:

Provide support to all divisions of the Kph organization through the configuration and support of employee facing hardware and software technologies. •This is not a remote position and will be based out of our Syracuse or Gouverneur, NY Office•

Primary Job Duties:

Provide timely support of issues and questions utilizing the company's ticketing system. Procure, provision, configure, upgrade, repair, and maintain end user technology including: PCs, laptops, tablets and peripherals Point of sale hardware Wireless handhelds and printers Cellular devices including phones and hotspots Maintain equipment depot to ensure requests are handled in a reasonable timeframe. Configure and support a variety of applications in use throughout the organization. Configure and support vpn, soft phone, and other tele-workforce technologies. Ensure IT policies and procedures are followed and enforced for: Asset tracking Device encryption Anti-malware protection Multi-factor authentication Patching of operating systems and applications Other operational and security related processes Analyze systems data to help ensure system conformance to standards. Document standard operating procedures and system configuration standards to drive consistency. Utilize scripting to efficiently deploy changes across multiple systems and platforms. Provide off hours on-call assistance for urgent service affecting issues. Responsible for completing all mandatory and regulatory training programs. Perform other duties as assigned ducational

Requirements:

Minimum:

AS Degree or higher in a technology related field. Experience 2 Years experience servicing PCs and other technology listed above. Special Conditions of Employment Drug Test Initial and continuous exclusion and sanction/disciplinary monitoring Valid driver's license.