Job Overview 7CTECH is seeking a reliable and technically minded IT Support Specialist to provide day-to-day technical assistance to employees and support the company's IT environment. The ideal candidate will have strong troubleshooting skills, attention to detail, and the ability to explain technical issues clearly to users with different levels of technical experience. This position will assist with hardware, software, user accounts, network connectivity, system maintenance, and general technical support. Responsibilities Provide first-level technical support to employees and users. Troubleshoot hardware, software, connectivity, and system-related issues. Install, configure, and maintain computers, peripherals, and software applications. Set up workstations, user accounts, email accounts, and access permissions. Diagnose and resolve network and connectivity problems. Maintain accurate records of support requests and technical issues. Assist with software updates, system upgrades, and routine maintenance. Monitor IT equipment and report potential technical problems. Support users with Microsoft Windows, Microsoft Office, and common business applications. Assist with printer, scanner, and other peripheral device configuration. Follow established IT security and data-protection procedures. Maintain documentation for systems, equipment, and troubleshooting procedures. Escalate complex technical issues when additional support is required. Assist with IT projects and other technical tasks assigned by management. Requirements Previous experience in IT support, help desk, or a related technical role preferred. Strong troubleshooting and problem-solving skills. Basic understanding of computer hardware, software, and networking. Strong communication and customer-service skills. Ability to explain technical information clearly and professionally. Good organizational and time-management skills. Strong attention to detail. Ability to prioritize multiple support requests. Ability to work independently and as part of a team. Willingness to learn new technologies and systems. Preferred Skills Experience with Windows operating systems. Familiarity with Microsoft 365 and common business applications. Basic knowledge of TCP/IP, DNS, DHCP, Wi-Fi, and network troubleshooting. Experience with ticketing or help-desk systems. Familiarity with Active Directory or similar user-management platforms. Basic understanding of cybersecurity and access-control practices. CompTIA A+, Network+, or similar technical certification is a plus. What We Offer Competitive compensation based on experience. Professional and technology-focused work environment. Opportunities for technical training and professional development. Hands-on experience with business IT systems and infrastructure. Opportunities for career growth. Supportive team environment.

Pay:

$26.50 - $31.50 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person