We are seeking a dependable and motivated (OTP) IT Technician to provide in-person, on-site technical support across multiple McDonald's restaurant locations. This is a field-based role that requires regular travel between stores, hands-on troubleshooting, installations, and direct interaction with store teams. The ideal candidate is self-driven, professional, and comfortable working independently in active restaurant environments . Key Responsibilities Provide on-site technical support for restaurant technology systems Troubleshoot and resolve hardware, software, and connectivity issues Install, replace, and upgrade equipment including: POS systems and registers Kiosks and peripherals TVs, monitors, tablets, and printers Network equipment. Run, diagnose, secure, and organize cabling as needed Communicate clearly with store managers and central IT team Document work accurately using tickets, notes, and photos when required Follow company procedures, escalation paths, and response timelines Travel between assigned locations to provide timely support Maintain professionalism while working in fast-paced restaurant environments Required Qualifications Basic to intermediate IT troubleshooting experience Hands-on experience with hardware, installations, or technical field work Ability to work independently with minimal supervision Strong communication skills with non-technical users Reliable personal transportation is required (This role involves regular travel between locations for on-site support) Willingness to work flexible hours when needed, including occasional weekends Ability to lift, carry, and install equipment up to 50 lbs Physical Requirements Ability to safely climb ladders to diagnose or install cabling and equipment Ability to perform physical installation work such as mounting TVs and registers Ability to stand and work on feet for extended periods Comfortable working in active restaurant environments Preferred Qualifications (Nice to Have) Familiarity with POS systems (NCR, PAR, or similar) Basic networking knowledge (LAN, Wi-Fi, cabling) Experience with surveillance systems or access points Familiarity with Microsoft 365, Teams, or ticketing systems Additional Information This is not a remote position This is not a software development role This position requires hands-on, in-person technical work Compensation & Growth We offer competitive pay based on experience, vehicle reimbursement , Gas Reimbursement, phone Reimbursement , and opportunities for growth within a fast-expanding organization . Visit www.mcdmateos.com

Job Type:

Full-time Pay:

$40,000.00 - $55,000.00 per year

Benefits:

Employee assistance program Flexible schedule Health insurance Paid time off Professional development assistance Relocation assistance Tuition reimbursement

Work Location:

In person