Custom Computer Specialists is looking for a motivated technical professional to join our team as a Level 1 Deskside Support Technician! This person will be responsible for providing first/second level support for incoming help desk inquiries and desk-side support to end users in a large corporate environment. This person will be assisting staff with any technical issues and requests.

What You'll Do:

Handles all incoming calls to the help desk via phone, email & walk-in First level in-person IT support Provide resolution and assistance to Windows related problems Provide resolution and assistance to standard supported applications: MS Office, Browser programs, Antivirus and other supported proprietary applications and systems

Mobile Device Management:

ordering, first level issue handling, installations/upgrades, Intune IT Purchase Requisitioning, Invoicing, pricing of accessories; PO tracking Asset management: Maintain and constantly improve Asset data Continuously monitor ITSM ticket queue Assist with Local AV- i.e. help setup a speaker or help connect to the monitors in conference/training rooms, troubleshoot

A/V - PC

connectivity issues. Perform other job-related duties as assigned

What You Bring:

A+ certification 1-2 years' experience in hardware and software support Industry recognized Help Desk Certification and/or help desk environment experience A PLUS Excellent customer service skills Excellent verbal and written communication skills Ability to work independently and as part of a team Strong knowledge of Windows operating systems Ability to troubleshoot hardware and software problems Knowledgeable on software installations #IND