Help Desk/Desktop Support Analyst

Description We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in New York, New York. In this role, you will provide technical support to end-users, ensuring smooth operations across computer systems and applications. The ideal candidate will be adept at troubleshooting, resolving system issues, and maintaining a high level of customer satisfaction.

Responsibilities:

• Provide timely and efficient technical support to address user issues related to hardware, software, and network systems.
• Troubleshoot and resolve problems within Microsoft Windows environments, including Windows 10.
• Manage user accounts and permissions within Active Directory, ensuring secure access controls.
• Respond to and resolve service desk tickets, maintaining accurate documentation of resolutions.
• Assist with basic troubleshooting tasks, including diagnosing connectivity and performance issues.
• Deliver clear guidance and training to users on system functionalities and best practices.
• Collaborate with team members to escalate complex technical issues and implement solutions.
• Maintain up-to-date knowledge of system updates and security protocols to enhance support services.
• Ensure consistent and detail-oriented communication with users and stakeholders during issue resolution.
• Contribute to the development of support procedures and documentation to improve efficiency. Requirements
• Proficiency in Active Directory for managing user accounts and permissions.
• Strong knowledge of Microsoft Windows operating systems, including Windows 10.
• Solid troubleshooting skills to identify and resolve technical issues efficiently.
• Experience handling service desk tickets and maintaining accurate documentation.
• Familiarity with basic network and connectivity troubleshooting.
• Excellent communication skills to interact professionally with end-users and stakeholders.
• Ability to work independently and collaboratively in a fast-paced environment.
• Previous experience in a Help Desk or Desktop Support role is preferred.

Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .