Satair - IT Supporter

Airbus

•

Singapore, Singapore

•

PERMANENT

Updated 09/02/2026

Job Description

Job Summary

This job is based in Satair, if you want to know more about our business, please click here to find out more.

Job Objectives

Support local and global IT Incidents and Service Requests

Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved

Assist our colleagues in Infrastructure & Operations on tasks where hands are needed

Provide IT technical support to users including installation, configuration, maintenance

and troubleshooting.

Manage equipment RFQ and procurement, ensure asset management is done according to our processes

Manage inventory and IT assets

Pick up, resolve, update, close incidents and service requests tickets.

Support IT problem management and Change Requests.

Ensure that IAM (Identity and Access Management) activities are done with proper attention and care

Capture and share knowledge through written Knowledge Article

Work closely with the different Service Desks within the organization of Airbus

Provide familiarization training to business users in regards to IT tools, devices and services.

Contribute to constantly improving service delivery, processes and procedures workflow.

Job Responsibilities

Handle primarily complex IT issues/requests, and ensures feedback is given to junior IT Supporters, on how to approach less complex issues

Ensure that users get technical problems resolved as soon as possible

Ensure that users are running on a stable and supported PC environment Ensure that Satair has a stable and updated user platform that fits the overall business requirements

Manage client software composition and version through official tools

Monitor automatic jobs and resolve or escalate any issues

Monitor hardware and interfaces to external parties

Manage software and ensure that Satair has paid for all licenses in use

Manage printer setup and other peripheral equipment and support it

Manage PC security and access control including security on portable PCs, virus check, disk encryption etc.

Ensure procurement of IT equipment

Keep hardware and software register updated

Ensure management of PC pool and other lending equipment

Actively participate in regional activities identified and described by central IT

Ensure availability in the 24/7 IT Support

Take part in, drive and complete at least 1 project and initiative of various complexity successfully according to the expectations from management and other stakeholders

Other duties as assigned

Secondary Responsibilities

Foster and advertise the outside/in perspective - not only for him or herself, but also for the team as a whole

Own and lead at least two additional areas of responsibility, related to specific areas in the IT Support that needs special attention, (i.e. CMDB and Knowledge Management), which is led and managed successfully and according to the expectations from management and other stakeholders

Facilitate training and knowledge sharing sessions both internally and externally, if required related to the additional areas owned

Follow and promote the processes, procedures and work instructions related to Incident, Problem, Request Fulfillment and Knowledge Management and provides assistance if required to colleagues

Support the HO in ensuring successful onboarding/ training of new team members.

Lead incident response and root-cause analysis

Participate in troubleshooting and solving issues on the central IS/IT solution

Assist staff with advice and guidance in the use of the Satair's systems

Prepare and create documentation for Satair systems Participate in the technical documentation of Satair's IT set-up and operational procedures

Participate in improving the service to the organization

Participate with input to improve the stability of the IT solution

Raising Problem Tickets for investigation

Job Requirements

Bachelor's Degree or 3&43; years experience within IT Support

ITIL Foundation certified (v3 or v4)

Used to working in an IT Service Management (ITSM) tool

Work experience with Microsoft Active Directory

Broad understanding of IT (hardware, software, network, communication)

Printer troubleshooting and Print Management

Experience with IT Asset Life Cycle Management (CMDB - Configuration Management Database)

Experience with writing documentation, as this experience will be required when writing knowledge articles.

Familiar with network topics such as DHCP (Dynamic Host Configuration Protocol), and DNS (Domain Name System)

Written skills that demonstrates structure

Customer-minded

Strong team player with excellent communication skills

Good analytical skill; ability to see the bigger picture and derive mid to long term recommendations on way forward

Ability to balance and align varying interests, build successful relations across functions and with all stakeholders

Diplomatic sense and open/'out-of-silo' mind-set

Ability to work in an international context

Ability to articulate to both technical and non-technical audiences

Ability to organize, manage multiples priorities and work well under pressure

Independent, patience and willingness to learn

Self-motivated, proactive, self-discipline with a service mindset

Act as a role model for the other colleagues in the IT Support

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:

Satair Pte Ltd

Contract Type:

Permanent

Experience Level:

Entry Level

Job Family:

Digital By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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