Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
A
Aparta
IT Help Desk Technician
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
47
out of 100
Average of individual scores
Job Description
IT Help Desk Technician Aparta Rochester, NY Job Details Full-time $2,000 - $80,000 a year 10 hours ago Qualifications Mobile device support Mobile devices Full Job Description Overview We are seeking a dedicated and knowledgeable individual to join our team in a crucial support capacity. In this position, you will be the first point of contact for IT-related issues, providing exceptional service to our users and ensuring that their technical needs are met in a timely manner. Key Responsibilities Respond to IT support requests via phone, email, and in-person. Troubleshoot hardware and software issues across a variety of platforms. Install, configure, and maintain computer systems, printers, and other peripherals. Document and track issues using our ticketing system to ensure efficient resolution and follow-up. Provide training and support to users on various software applications and systems. Assist in the setup of new workstations and equipment for employees. Maintain an inventory of IT equipment and supplies. Requirements Proven experience in a help desk or technical support role. Strong understanding of computer systems, mobile devices, and other tech products. Excellent problem-solving skills and the ability to work under pressure. Effective communication skills, both verbal and written. Ability to work independently and as part of a team. Nice to have Relevant certifications (e.g., Comp