Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

Aparta

IT Help Desk Technician

Pay: $2,000–$80,000/yr

Posted: 4 weeks ago

Location: Rochester, NY (Onsite)

Last Updated: 3 days ago

Hours: Full-Time

Expires: 10/2/2026

Career Insights for Help Desk Technician / Analyst

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on New York data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$55,007 / year median in New York

-4% projected decline

Explore Career

Job Description

IT Help Desk Technician Aparta Rochester, NY Job Details Full-time $2,000 - $80,000 a year 10 hours ago Qualifications Mobile device support Mobile devices Full Job Description Overview We are seeking a dedicated and knowledgeable individual to join our team in a crucial support capacity. In this position, you will be the first point of contact for IT-related issues, providing exceptional service to our users and ensuring that their technical needs are met in a timely manner. Key Responsibilities Respond to IT support requests via phone, email, and in-person. Troubleshoot hardware and software issues across a variety of platforms. Install, configure, and maintain computer systems, printers, and other peripherals. Document and track issues using our ticketing system to ensure efficient resolution and follow-up. Provide training and support to users on various software applications and systems. Assist in the setup of new workstations and equipment for employees. Maintain an inventory of IT equipment and supplies. Requirements Proven experience in a help desk or technical support role. Strong understanding of computer systems, mobile devices, and other tech products. Excellent problem-solving skills and the ability to work under pressure. Effective communication skills, both verbal and written. Ability to work independently and as part of a team. Nice to have Relevant certifications (e.g., Comp

TIA A+, ITIL

). Experience with remote desktop applications and help desk software. Knowledge of networking concepts and protocols.