This is a contract position for 1.5 year, tentatively. Looking for level 2 desktop support technicians to assist in hospital Epic rollout.

Core Responsibilities Ticket Support:

investigating and resolving escalated tickets, such as, complex application errors, recurring system crashes, OS faults, etc.

Access/Identity Management:

administering user accounts and security groups in Active Directory, such as, managing security groups, group policies, and user provisioning.

Hardware:

Perform complex hardware diagnostics and repairs, imaging new laptops/desktops, and mobile devices.

Software:

troubleshooting operating systems (Windows, MacOS); managing enterprise software and application bugs; deploying software updates, patches, and remote management tools.

Networking:

Diagnose local connection failures using command line diagnostic tools. Escalate complex infrastructure problems to Level 3 or engineering teams. 37.5 - 40hrs/week with possibility of OT.

Qualifications:

2-5 years of hospital IT or help desk experience is a must Strong technical knowledge of, TCP/IP, DNS, DHCP and basic networking; operating systems; hardware diagnostics, and enterprise productivity suites. Experience with ticketing systems and remote support tools. Strong problem solving and communication skills

Certifications:

CompTIA A+, Network+, or Microsoft Certified Professional Strong customer service skills Qualified applicant must: Be able to successfully clear a background check and drug screening. Provide proof of vaccination Have reliable transportation, will need to commute between multiple campuses.

Job Types:

Contract, Temporary Pay:

$24.00 - $27.00 per hour

Education:

Associate (Preferred)

Work Location:

In person