JOB SUMMARY

The Desktop Technician role is responsible for installing, maintaining, and upgrading all desktop hardware and equipment to ensure optimal workstation performance. The position troubleshoots problem areas remotely and in person in a timely and accurate fashion and provides end-user assistance where required.

ESSENTIAL FUNCTIONS

Troubleshoot and resolve hardware, software and network issues. Provide enduser assistance both remotely and in person. Install, maintain, and upgrade desktop hardware and equipment. Works closely with Customer Success Representatives to ensure the best customer experience within the service level agreement time frame. Responds to requests for service and customer questions within required response times. Assists end users with installation of applications and computer peripherals. Assists in onboarding new employees both internal and external. Maintains customer asset inventory. Responsible for continuous improvement of deployment processes. Assists with RMA process as required.

OTHER DUTIES

Accomplishes all other duties and tasks as appropriately assigned or requested.

EDUCATION & EXPERIENCE

Bachelor's degree in computer science, Information Technology or related field and a minimum of one to two years' experience or an equivalent combination of related work experience, training and/or education sufficient to successfully perform the essential duties of the job is required. CompTIA A+ or similar certification preferred.

KNOWLEDGE, SKILLS & ABILITIES

Demonstrated knowledge of hardware and network infrastructure. Excellent listening skills. Exceptional verbal and written communication. Detail oriented. Ability to work in a fastpaced environment. Strong problem solving and analytical skills. Excellent relationship building skills. Welldeveloped interpersonal skills and ability to work cooperatively with diverse individuals at all levels. Selfdirected and results oriented. Effective time management skills. Ability to travel as needed. About Brite Brite People. Brite Solutions.