We are looking for a Second shift Help Desk/Desktop Support Analyst to provide reliable technical support for end users in Columbus, Ohio. This role focuses on resolving day-to-day hardware, software, and account-related issues while delivering responsive service in a hospitality-driven environment. The ideal candidate is comfortable working with Microsoft Windows systems, handling support requests efficiently, and maintaining a high standard of customer care.

Responsibilities:

• Provide first-line technical assistance for desktop, laptop, and basic peripheral issues affecting daily operations.
• Respond to service desk requests in a timely manner, document actions taken, and follow issues through to resolution.
• Support user account administration tasks within Active Directory, including access updates and basic account maintenance.
• Troubleshoot Microsoft Windows 10 and related Windows environment issues to restore system functionality quickly.
• Diagnose common software and connectivity problems by applying structured troubleshooting methods.
• Escalate more complex incidents when necessary while ensuring clear communication with users and internal support teams.
• Install, configure, and maintain standard desktop applications and workstation settings as required.
• Contribute to service continuity by identifying recurring support issues and sharing practical recommendations for improvement