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RA
Red Alert IT Services
Entry-Level Help Desk Technician
Entry-Level JobVerifiedNo experience needed
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on Ohio data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$50,076 / year median in Ohio
-7% projected decline
Job Description
We are seeking an Entry-Level Help Desk Technician to provide first-line technical support to employees and customers. The ideal candidate has strong problem-solving skills, excellent customer service abilities, and a willingness to learn new technologies. This role is responsible for troubleshooting hardware, software, and network issues while ensuring timely resolution of support requests. Provide first-level technical support via phone, email, chat, and in person.