Job Overview We are looking for a versatile IT Support Specialist to help manage our day-to-day technical operations. The primary focus of this role is providing robust General IT and Desktop Support . Beyond help desk responsibilities, you will play a key role in maintaining our EDI (Electronic Data Interchange) pipelines and supporting our core business systems, including NetSuite and Salesforce . The ideal candidate is a natural problem-solver who can pivot quickly between fixing a workstation and troubleshooting complex data transmissions. Responsibilities 1. General IT & Infrastructure (Primary Focus)

Support:

Act as the first point of contact for all hardware and software issues.

Hardware:

Deploy, configure, and maintain desktops, laptops, and peripherals.

Printing:

Manage printer support, ranging from standard office units to high-volume industrial thermal printers.

Administration:

Manage user accounts via Microsoft 365/Active Directory and ensure stable network connectivity (VPN, Wi-Fi, LAN).

Maintenance:

Maintain IT asset inventory and perform regular system updates and patches. 2.

EDI Support & Data Flow Monitoring:

Oversee daily EDI transmissions to ensure seamless communication with trading partners.

Troubleshooting:

Investigate and resolve errors in document types such as 850 POs, 856 ASNs, and 810 Invoices .

Onboarding:

Assist in onboarding new trading partners and testing EDI maps. 3.

ERP & Salesforce Maintenance NetSuite:

Provide functional support, assisting users with navigation, saved searches, and basic troubleshooting.

Salesforce:

Support CRM operations, including user management, data integrity, and workflow troubleshooting to ensure seamless integration with business processes.

Vendor Coordination:

Document system bugs and coordinate with software vendors for final resolutions.

Hardware:

Deploy, configure, and maintain desktops, laptops, and peripherals.

Printing:

Manage printer support, ranging from standard office units to high-volume industrial thermal printers.

Administration:

Manage user accounts via Microsoft 365/Active Directory and ensure stable network connectivity (VPN, Wi-Fi, LAN).

Maintenance:

Maintain IT asset inventory and perform regular system updates and patches.

Physical Requirements & Benefits Hands-on Support:

Ability to provide physical hardware support in an office or warehouse setting.

Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Retirement plan Vision insurance

Work Location:

In person