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Honda Dev. and Mfg. of Am.,LLC

Technical Support and Spare Parts Engineer

Career Insights for Technical Support Engineer / Analyst

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$54,358 / year median in Ohio

-2% projected decline

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Job Description

What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose Support activity with the Maintenance Repair Operations, North America Indirect Procurement, Spare Part Date Management, Production Engineering Business Unit purchasing to procure critical proprietary spare parts for all of the North America Plants. Help determine sourcing for spare parts; in-house, from Honda Motors, or by approved suppliers. Provide quote, when necessary, ship, bill, and support accounting as required for cost allocation. Arrange for assembly and quality check of spare parts as new suppliers are validated. Perform technical analysis of critical spare parts to determine if Production Engineering Business Unit can shift procurement to Maintenance Repair Operations via approved companies or suppliers when able. Help provide technical support, plant technical training, and perform repair and performance validation for specialized D-Products. Key Accountabilities Work with Senior Engineer(s) within the group to provide D-Product technical support to ensure Manufacturing Management Center delivery stability on D-product issues (Servo Guns, Paint Bells, & Line End Testers) including but not limited to emergency support, creation of assembly and troubleshooting manuals, training suppliers and associates on correct assembly and tracking methods. Support the creation and monitoring of North America region Production Engineering Business Unit supplied spare parts to ensure all factors are considered including: tracking of delivery, process time, specialty purchase parts orders. Support the creation and tracking of North America region D-product rebuilds along with ensuring the process required to achieve quality is maintained on in-house and supplier-built D-product assembly's. Assist in the validation of replenishment stock orders for Maintenance Repair Operations, Working with North America Indirect Procurement and Senior Engineer(s) within the group to set the localization plan or direct supplier setting of Production Engineering Business Unit proprietary items. Assist in the optimization of direct order details and reduction of Production Engineering Business Unit order quantity to create ideal Quality Corporate Document characteristics. Help ensure North America Region spare parts inventory for D-product is properly planned to ensure regional Quality Corporate Document characteristics are achieved, Support discussions with Honda Motor for orders to Japan - Including but not limited to the creation of Request for Quote (RFQs), requisitions and communication between Production Engineering Business Unit and Honda Motor.
Qualifications, Experience, and Skills Minimum Educational Qualifications:
Bachelor's degree in Engineering (Mechanical or Electrical preferred) or equivalent job experience Minimum Experience; 0-2 years of technical/engineering work experience in Manufacturing (focus in specialized area a plus)
Other Job-Specific Skills:
Application of engineering and manufacturing principles Technical experience with HDMA D-products - weld guns, paint bells, machining gang-heads Willingness to go to the spot (plant floor, supplier) and perform hands-on analysis and work as required Proficient with Microsoft Office & SAP Strong verbal, written, and presentation skills to communicate effectively both with customers and internal project teams Business acumen in a technical environment Working Conditions Flexible Work Hours & Schedule if needed. Work on the floor, in office, and attend/report at meetings. Ability to Travel, both domestic and international (

Benefits

  • Flexible Work Schedules
  • Dental Insurance