L2 Cloud Support Engineer#26-02145 Westerville, OH Onsite Job Description

Job Title :

: L2 Cloud Support Engineer

Job Location :

: Westerville OH (Onsite) Shift time :: 2 PM to 11 PM EST

Description:

AgreeYa is a global Systems Integrator and is seeking an experienced , Cloud Support Engineer to join our growing team. Join our dynamic team as a L2 Cloud Support Engineer where you will be the go-to technical resource driving the reliability, performance and security of enterprise-scale networks and cloud environments. You'll troubleshoot complex issues, lead system upgrades, perform proactive health checks and collaborate closely with infrastructure, security and operations teams to keep mission-critical systems running smoothly Job Responsibilities Azure Infrastructure Operations (IaaS)

• Deploy, configure, manage, and troubleshoot Azure Virtual Machines, Storage Accounts, Virtual Networks (VNets), Load Balancers, and App Services.
• Monitor and optimize Azure infrastructure performance, availability, and scalability.
• Implement and maintain Azure Monitoring solutions and alerts. Hybrid Infrastructure & Identity Management
• Manage and support hybrid cloud environments integrating on-premises and Azure services.
• Administer Microsoft Entra ID (Azure AD), AD Connect, Hybrid Identity, VPNs, and ExpressRoute.
• Support Active Directory, Exchange, and Microsoft 365 environments. Incident, Problem & Change Management
• Serve as the escalation point for complex L2 infrastructure incidents.
• Perform root cause analysis (RCA) and implement corrective/preventive actions.
• Participate in incident, change, and problem management processes following ITIL practices.
• Ensure timely resolution of infrastructure and network issues. Monitoring, Security & Compliance
• Monitor infrastructure health, system performance, and security compliance.
• Conduct infrastructure audits and maintain operational documentation. Backup & Disaster Recovery
• Manage backup policies and disaster recovery plans using Azure Site Recovery and related tools.
• Support business continuity and emergency outage response activities. Team Collaboration & Leadership
• Provide technical guidance and mentorship to junior team members.

Required Skills & Experience Microsoft Azure (Compute, Networking, Storage) Microsoft Entra ID (Azure AD) Azure Monitoring & Security Hybrid Cloud Infrastructure Knowledge VMware / Hyper-V Administration Windows Server Administration VPN & ExpressRoute Connectivity Incident & Change Management Root Cause Analysis (RCA)

Preferred Skills & Experience:

Microsoft 365 Administration Exchange Administration Backup & Disaster Recovery Solutions IT Infrastructure Monitoring Tools ITIL Process Knowledge

Education Required:

Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience

About AgreeYa:

AgreeYa is a global systems integrator delivering a competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,800+ professionals across offices. AgreeYa works with 550+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public Sector, Pharma & Biotech, Retail, Client, and others.

Equal Opportunity:

AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. career-culture to learn about our Career & Culture.