We are looking for a Senior Application Support Engineer to provide advanced application support and technical leadership for critical warehouse and transportation systems in Westerville, Ohio. This Long-term Contract position focuses on maintaining reliable operations, resolving complex incidents, and improving the performance of enterprise applications that support distribution and shipping activities. The role also involves cross-functional collaboration, technical documentation, user guidance, and participation in recovery readiness efforts to help ensure business continuity.

Responsibilities:

• Deliver second-level support for warehouse management and transportation applications, addressing complex issues and restoring service in a timely manner.
• Monitor, maintain, and administer Manhattan Active Warehouse Management and related platform components that support receiving, picking, packing, shipping, and labor functions.
• Support Centiro and other SaaS-based peripheral solutions by handling configuration updates, integration issues, and outbound shipping workflow troubleshooting.
• Provide operational support for associated Windows- and Linux-based systems that interact with core business applications and peripheral technologies.
• Investigate application and system problems through log review, data analysis, and root cause identification, and implement corrective actions aligned with development standards.
• Partner with frontline support, senior technical teams, and business stakeholders to coordinate escalations, communicate status, and drive issue resolution.
• Create and maintain support documentation, procedures, and training materials to improve knowledge sharing and user readiness.
• Participate in disaster recovery planning and exercises, and contribute technical leadership during testing and restoration activities.
• Assist with software installation, release coordination, and controlled deployment activities across multiple departments and supported solutions.
• Develop or enhance technical solutions that improve application stability, team efficiency, and customer service outcomes.