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RH
Robert Half
Senior Application Support Engineer
Career Insights for Application Support Engineer / Analyst
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Based on Ohio data
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What they do
An Application Support Engineer or Analyst provides technical support for software used at a company or within a business sector. Works as a part of an information technology team, with a specific focus on database management, programming or software platforms. May troubleshoot technical problems, assist new software users, or help to identify technology to improve a company's business performance.
$95,861 / year median in Ohio
-18% projected decline
Job Description
We are looking for a Senior Application Support Engineer to provide advanced application support and technical leadership for critical warehouse and transportation systems in Westerville, Ohio. This Long-term Contract position focuses on maintaining reliable operations, resolving complex incidents, and improving the performance of enterprise applications that support distribution and shipping activities. The role also involves cross-functional collaboration, technical documentation, user guidance, and participation in recovery readiness efforts to help ensure business continuity.
Responsibilities:
- Deliver second-level support for warehouse management and transportation applications, addressing complex issues and restoring service in a timely manner.
- Monitor, maintain, and administer Manhattan Active Warehouse Management and related platform components that support receiving, picking, packing, shipping, and labor functions.
- Support Centiro and other SaaS-based peripheral solutions by handling configuration updates, integration issues, and outbound shipping workflow troubleshooting.
- Provide operational support for associated Windows- and Linux-based systems that interact with core business applications and peripheral technologies.
- Investigate application and system problems through log review, data analysis, and root cause identification, and implement corrective actions aligned with development standards.
- Partner with frontline support, senior technical teams, and business stakeholders to coordinate escalations, communicate status, and drive issue resolution.
- Create and maintain support documentation, procedures, and training materials to improve knowledge sharing and user readiness.
- Participate in disaster recovery planning and exercises, and contribute technical leadership during testing and restoration activities.
- Assist with software installation, release coordination, and controlled deployment activities across multiple departments and supported solutions.
- Develop or enhance technical solutions that improve application stability, team efficiency, and customer service outcomes.