Overview Provides level 2 and 3 analytics and support for client server applications, and serve as Supervisor and Team Leader to application support analysts and help desk technicians. Duties

• Lead support for the financials/payables/general ledger/budgeting aspect of the County's ERP program, MUNIS™.
• Specific for this job role are requirements to support and maintain the Dog Warden case management system and associated online licensing, Multiops.
• Lead support for Prosecutor Case Management software.
• Secondary support for the human resources/benefits/payroll modules within Munis.
• Lead support, either directly or supervisory of the Clerk's & Probate's Courtview™ and Justice Systems IMACS™, Auditor's tax accounting systems, MCBDD Applications, Sanitary applications, the County Communicator, Munis TCM, and other departments client server applications.
• Requirements include analyzing, supporting, monitoring, and maintaining the financial aspect of the software application, including developing reporting, data entry & organization of respective data.
• Responsible for SSRS report editing, creation, and maintenance.
• Support technical aspects of accounts payable, purchasing, budgets, jury payments, pay-ins, general legder, check printing and document management.
• Support for client-side application access to these data repositories is required.
• Provide data for annual state audit, as needed.
• Maintain accurate change log and assigned control.
• Handle proprietary software account administration and security for designated systems, with the approval of administrative authority.
• Tracks all help desk tickets with help desk ticketing system.
• Collaboration with Senior System Analyst is required.

Supervisory Job Functions include:

• Day-to-day supervision of help desk.
• Monthly face-to-face meetings with help desk operators & ticket reports. Actively participate in the annual review process.
• Identifying and Scheduling work, ensuring all work is logged in ticket system accurately per policy.
• Ensuring performance metrics for work tickets are acceptable.
• Ensuring Coverage of Staff for PTO scenarios and Time administration/approval
• Department Accounts Receivable/Payable, cost allocation and billing administration.

Qualifications Bachelor Degree in Information Technology, or equivalent field. Understanding of Accounting and General Ledger Services. Proven Ability to use software tools like Access, Crystal, SQL Queries, ASP.net, VB, JS to create solutions for users. Minimum 5 years' experience in similar job role.

Pay:

From $37.45 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Paid time off Retirement plan

Work Location:

In person