A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
Immediate We provide a competitive pay and benefits package. This position is offering a pay range of $33.33/hr.. however, Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO , holidays, and any other paid leave required by law.
Job Description:
Working closely with laboratory personnel, IT teams, vendors, and application support groups, this individual helps ensure laboratory software, instrument connectivity, and data integrations continue to function effectively while maintaining clear documentation and support procedures. This role will play a key role in ensuring refinery laboratory systems remain reliable, supported, and operational. This position is responsible for deploying, configuring, maintaining, and troubleshooting specialized laboratory software that supports critical testing and refinery operations. Role Objective To ensure refinery laboratory software systems can be consistently deployed, maintained, supported, and recovered through effective technical support, standardized processes, quality documentation, and strong collaboration between laboratory and IT teams. Key Responsibilities Software Deployment & Configuration Install, configure, and support laboratory software on workstations and servers. Maintain software standards and deployment procedures for critical lab applications. Verify system requirements and dependencies before software installations or upgrades. Manage software versions, updates, licensing, and patching activities. Instrument Connectivity & Application Support Configure software connectivity between laboratory instruments and supporting systems. Troubleshoot software, hardware, and communication issues impacting laboratory operations. Support system recovery efforts following hardware replacements, upgrades, or failures. Work with vendors and internal support teams to res To view full details and how to apply, please login or create a Job Seeker account
