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GI
Galaxy i Technologies, Inc.
Fab IT Support Technician
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Oregon data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$60,119 / year median in Oregon
-10% projected decline
Job Description
Job Title :
Fab IT Support Technician -Semiconductor Manufacturing Location :
Beaverton ,OR (Onsite)JD :
3+ years of IT support experience in a semiconductor manufacturing, fab, plant, or industrial environment. Strong experience in desktop, laptop, mobile device, and printer support in a manufacturing/fabrication (Fab) environment. Hands-on experience with Windows operating systems, Microsoft Office, and common business applications. Knowledge of hardware troubleshooting, device imaging, software installation, and configuration. Understanding of LAN, Wi-Fi, TCP/IP, VPN, and basic network connectivity troubleshooting. Experience with IT Service Management (ITSM) tools such as ServiceNow, Remedy, Jira Service Management, or similar ticketing systems. Knowledge of endpoint security, antivirus solutions, device encryption, and patch management. Experience with Active Directory, user account management, and access-related support. Familiarity with asset and inventory management processes for IT hardware and software. Understanding of software licensing compliance and IT security policies. Strong documentation, communication, and customer support skills. Ability to work in a fast-paced manufacturing/fab environment supporting production-critical systems. Basic knowledge of ITIL processes and service desk best practicesBenefits
- Dental Insurance