Experienced Help Desk Support Specialist Blue Arch Technology Services, LLC Hillsboro, OR Job Details Full-time $25 - $30 an hour 6 hours ago Benefits Health insurance Dental insurance Paid time off Retirement plan Qualifications Computer operation Computer Science Incident Escalation Microsoft Office Productivity software support Desktop (troubleshooting support) Customer relationship management (CRM) systems (technically supported) Microsoft Teams Desktop administration Associate's degree Escalation handling

Technical Proficiency Full Job Description Job Summary:

The Help Desk Tech will provide technical assistance to clients by phone and email. Triaging initial service requests from clients and creating service tickets. Troubleshoot a variety of end user issues including but not limited to operating systems, software, printing, networking, e-mail, and user management.

Duties/Responsibilities:

• Triage and prioritization of service requests - escalating to respective Field Engineers based on established process.
• Provide technical support identifying, investigating, and resolving client issues with computer hardware, software, and cloud services.
• Apply knowledge of computer hardware, software, and networking to solve problems.
• Collaborate with other employees to research, share, and learn.
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Basic understanding of computer hardware and software systems.
• Excellent energy/focus skills.
• Ability to prioritize tasks and to escalate when appropriate.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Proficient with or the ability to quickly learn an array of computer hardware and software including Microsoft Office/M365, MAC, IOS, Android, Active Directory, Microsoft Windows Administration, TCP/IP configuration, new user set up.

Education and Experience:

• Associates degree in Computer Science or related field, or equivalent experience, required.
• At least one year of related experience required. Working Conditions
• Prolonged periods sitting at a desk and working on a computer
• Some exposure to dust, dirt, allergens and sharp surfaces around hardware, under desks, shelves and racks

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Frequent standing, sitting, and stooping
• Use of fine motor skills to manage delicate and sensitive hardware components and systems
• Must be able to lift up to 25 pounds at times.

Pay:

$25.00 - $30.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Paid time off Retirement plan

Experience:

Help Desk:

1 year (Required) Ability to

Commute:

Hillsboro, OR 97124 (Required)

Work Location:

In person