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RH
Robert Half
Application Support Engineer
Career Insights for Application Support Engineer / Analyst
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Based on Pennsylvania data
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What they do
An Application Support Engineer or Analyst provides technical support for software used at a company or within a business sector. Works as a part of an information technology team, with a specific focus on database management, programming or software platforms. May troubleshoot technical problems, assist new software users, or help to identify technology to improve a company's business performance.
$88,220 / year median in Pennsylvania
-18% projected decline
Job Description
We are looking for an Application Support Engineer to join a healthcare services organization in Cannonsburg, Pennsylvania. This Long-term Contract position is well suited for someone who enjoys investigating technical issues, assisting end users, and partnering with teams across the business to keep essential applications running smoothly. The role combines hands-on troubleshooting with cross-functional collaboration to improve system reliability, usability, and operational efficiency.
Responsibilities:
- Deliver ongoing support for core business applications, ensuring users receive timely assistance and minimal disruption to daily operations.
- Investigate application errors, access problems, and system-related concerns to determine root causes and restore normal functionality.
- Manage incoming service requests by assessing urgency, setting priorities, and providing responsive support to technical and non-technical users.
- Partner with department stakeholders to understand recurring issues, recommend corrective actions, and help implement practical solutions.
- Contribute to software updates, validation activities, and rollout efforts by assisting with testing and deployment support.
- Maintain clear records of incidents, resolutions, and support workflows to strengthen knowledge sharing and process consistency.
- Coordinate with internal technology teams and external vendors to address defects, improve system behavior, and resolve escalated issues.
- Monitor application performance and identify opportunities to enhance stability, usability, data quality, and reporting across connected platforms.
- At least 2 years of experience in application support, technical support, systems support, or a closely related function.
- Background working in healthcare, healthcare technology, pharmacy, payer, clinical, or another regulated environment.
- Demonstrated ability to troubleshoot technical issues methodically and resolve problems efficiently.
- Strong written and verbal communication skills with the ability to work effectively with varied audiences.
- Experience assisting both business users and technical teams in a support-focused environment.
- Familiarity with ticketing tools, incident tracking practices, and service support processes.
- Solid documentation, organization, and time-management skills in a fast-moving setting.
- Exposure to tools or environments such as Active Directory, business applications, hardware support, or network-connected systems is a plus.