The IT Technician will troubleshoot end-user issues, maintain IT systems, deploy technology solutions, and support ongoing projects in a fast-paced warehouse and production environment while working as part of a collaborative IT team.
DUTIES AND RESPONSIBILITIES
End User Support & Administration Provide technical support and troubleshooting for hardware, software, Microsoft 365, networking, mobile devices, conference room technology, printers, handheld scanners, and other end-user technologies. Manage support requests through our ticketing system, documenting issues, resolutions, and recurring problems. Escalate complex issues as needed and ensure timely resolution. Administer user accounts, permissions, licensing, and device management within Microsoft 365, Microsoft Entra ID, and Microsoft Intune. Systems & Infrastructure Perform routine maintenance and monitoring activities, including system updates, patch management, endpoint security monitoring, and system health checks. Support and maintain IT infrastructure to ensure reliability, performance, and security. Support network equipment installations and basic network troubleshooting. Deployment & Project Support Install, configure, and deploy hardware and software throughout the organization. Assist with infrastructure improvements, equipment deployments, and facility expansion projects. Coordinate with vendors, service providers, IT team members, and business stakeholders to resolve issues and implement technology solutions that support operational goals. Documentation & Training Maintain documentation of systems, configurations, inventory, support procedures, and ticket activity. Create and update user guides and knowledge base articles. Educate end users on technology best practices and basic troubleshooting techniques.
Requirements:
Required Qualifications:
Minimum of 2 years of experience in IT support, help desk, desktop support, or a similar role. Experience supporting Microsoft Windows, Microsoft 365, end-user devices, user accounts, and endpoint management solutions in a business environment. Experience troubleshooting hardware, software, networking, and mobile device issues. Strong troubleshooting, communication, and customer service skills. Ability to clearly communicate support-related information verbally and in writing. Ability to manage multiple priorities, work both independently and collaboratively within a team, and thrive in a fast-paced environment. Work Requirements Must be onsite five days per week. Ability to lift and move up to 50 pounds of IT equipment. Ability to spend extended periods standing, walking, and working throughout a large facility. Comfortable working in warehouse, production, office, and equipment room environments. Must be authorized to work in the United States. Must possess and maintain valid government-issued identification required for occasional business travel. Occasional travel to other Little Leaf Farms locations (Less than 10%) may be required to support projects, training, or operational needs. Normal working hours are Monday through Friday, 8:00 AM to 4:30 PM, with occasional after-hours work required to support system upgrades, maintenance activities, or critical business needs. Participation in an on-call rotation is required to help address urgent support issues and maintain business continuity. What Sets You Apart Experience supporting warehouse, manufacturing, or distribution center environments, including warehouse technology solutions such as RF scanning and label printing systems. Experience with network infrastructure and structured cabling. Relevant IT certifications (CompTIA A+, Network+, Microsoft Endpoint Administrator Associate, or similar). Bilingual (English/Spanish) is a plus.
