Position Purpose This position serves as a Support Analyst responsible for providing technical support across SCCM, AirWatch, VDI, and Inmate environments . Key Responsibilities Troubleshoot and resolve hardware and software support escalations , working closely with IT support staff and end users. Provide technical instruction and guidance on support processes and problem resolution. Assist with SCCM deployments , application packaging, and other SCCM-related tasks. Maintain Operating System Deployment (OSD) task sequences and associated packages. Support the AirWatch console environment , including asset and object management. Provide daily support for VDI (Virtual Desktop Infrastructure) , including session support and connectivity troubleshooting. Support specialized environments through general troubleshooting, image testing, and customizations. Review and recommend hardware and software purchases , system integration, and installation requirements. Work with users to determine business needs and define appropriate IT requirements . Assess existing computer resources and perform interoperability testing across operating systems, networks, and application software to support migration to new computing environments. Participate in the review, evaluation, and reporting of the capabilities and limitations of industry technologies within an open systems environment. Analyze and support security services and directory services . Contribute to the development and enhancement of information technology systems by testing and evaluating beta products and applications . Minimum Requirement 3+ years of relevant IT experience — Required.

Pay:

$30.00 - $33.00 per hour Expected hours: 40.0 per week Application Question(s): Do you have experience with hardware and software purchases, as well as system integration and installation? Do you have experience assessing current computer resources for migration to a new computing environment? what is your current location? (City & State) What is your expected hourly pay rate?

Experience:

SCCM deployments: 3 years (Required) VDI (Virtual Desktop Infrastructure) : 3 years (Required)

Airwatch :

3 years (Preferred)

Work Location:

In person