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RH
Robert Half
Desktop Support Technician
Career Insights for Technical Support Engineer / Analyst
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Based on Pennsylvania data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$58,031 / year median in Pennsylvania
-7% projected decline
Job Description
We are looking for a Desktop Support Technician to provide hands-on technical support for end users in Moon Township, Pennsylvania. This Long-term Contract opportunity is ideal for someone with strong desktop support experience who can maintain reliable device performance, resolve user issues efficiently, and contribute to a stable IT environment. The role focuses on supporting Windows-based systems, workplace productivity tools, device deployment activities, and core infrastructure needs in a manufacturing setting.
Responsibilities:
- Deliver on-site technical assistance for employees using Windows-based workstations, laptops, and mobile devices.
- Prepare, image, configure, and deploy end-user equipment while ensuring devices are ready for business use.
- Troubleshoot issues related to Microsoft 365 applications, collaboration platforms, wireless connectivity, and peripheral hardware.
- Coordinate hardware refresh efforts, move user data to replacement devices, and assist with software installation and update activities.
- Maintain accurate records for company technology assets and support day-to-day device lifecycle management.
- Investigate basic network and infrastructure problems and provide support for IT operations within data center environments as needed.
- Follow established service management practices for incidents, changes, and recurring technical issues.
- Produce and update technical reference materials such as standard operating procedures, support guides, and knowledge base content.
- At least 3 years of experience in desktop support, end-user technology support, or IT infrastructure assistance.
- Strong hands-on background supporting Windows environments, Microsoft 365 applications, and modern device management tools such as Intune.
- Experience with workstation imaging, device setup, software deployment, patching, and hardware replacement processes.
- Working knowledge of Active Directory, desktop hardware support, and core networking concepts used in troubleshooting.
- Familiarity with service management workflows, including incident handling, change coordination, and problem resolution.
- Ability to support Windows Server or Hyper-V environments and assist with technical tasks related to data center operations.
- Proficiency in desktop and workstation support, including imaging and troubleshooting for PC hardware.