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Oak View Group

IT Support| Part-Time | Penn State University Athletics

Entry-Level JobVerifiedNo experience needed

Career Insights for Technical Support Engineer / Analyst

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Based on Pennsylvania data

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$58,031 / year median in Pennsylvania

-7% projected decline

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Job Description

Overview The game day IT support will be supportive of all desktop systems, peripheral equipment (printers, IP phones, scanners, etc.), and productivity applications (MS products and client software) to ensure reliable, secure operation. Assist in support of all server applications, network maintenance, point of sale systems, Oracle, and Micros systems. This role will pay an hourly rate between $20.00- $25.00.
Benefits for PT roles:
401(k) savings plan and 401(k) matching. This position will remain open until November 6, 2026. Responsibilities Troubleshoot and coordinate installation and changes to Server applications, network devices, desktop applications and client software Administration and repair of critical systems Prepare and install system images and profiles, server builds, configuration Provide connectivity to users in the meeting rooms for special events, as required Timely completion of projects assigned by manager Diagnose and correct system problems, including user errors, configuration errors, and bugs Evaluate and configure new hardware/software systems Assist end-users with all system-related queries Diagnose and repair hardware, including printers, computers, terminals, and other devices Qualifications Information technology operations experience is preferred. Knowledge of SAP scheduling and batch processing is preferred. Oracle, MICROS, and POS experience are preferred. System backup experience is preferred. Advanced computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet. Excellent communication and computer skills are needed, including knowledge of MS Office products.