Find Jobs
Find Jobs Near You – Available Work in Your Location
PC Support Technician
Career Insights for Help Desk Technician / Analyst
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Pennsylvania data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$53,796 / year median in Pennsylvania
-11% projected decline
Job Description
Full Job Description PC Support Technician Summary:
This position reports to the Manager of PC Support and is responsible for building, imaging and helping with second level technical support for installed company computer systems.Job Responsibilities:
Build Windows desktop and laptop PCs using the Microsoft SCCM imaging process. (PXE. Standalone, etc.). Once the image has been completed the technician then completes the build process following a build sheet for the Department requesting the PC. Will have the opportunity to participate in troubleshooting problems with PCs and printers in the lab or via telephone. Assist in recovery and processing of PCs upon lease terminations. This position does require some moderate lifting up to 35 lbs.Experience/Skills/Education:
Solid knowledge of PC operation in a Windows Microsoft Environment. Technical school experience or on the job experience very desirable. Knowledge of SCCM or some other automated imaging software. Intune and Jamf are a plus. Good communication Skills verbal and written. Able to work with little supervision and follow written instructions. Willing to take ownership of the work that he/she has done. Detailed oriented making sure that all steps in the provided documentation has been address while imaging or completing the build. Benefits At Boscov's, we value our employees, and that's why we provide a competitive compensation and benefits package. As a Full-Time member of our IT team, you will be eligible to receive: Comprehensive benefits package, including medical/dental/vision Short term disability/ Long term disability- voluntary Life Insurance (company paid) 401(k) w/ company match Weekly Pay Paid vacation Liberal employee discount Work where people love to shop! Equal Opportunity Employer #INDCORPBenefits
- Paid Time Off (PTO)
- 401(k) Plans
- Health Insurance
- Dental Insurance