A Systems Support Specialist provides technical support for the computer and communications systems at a business or organization. Installs and configures computer software, hardware and equipment, and provides troubleshooting for network issues. Manages documentation, maintenance and repairs. May provide help desk support or manage user accounts.
Troy, MI Job Details Contract $40 - $45 an hour 5 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Qualifications Desktop computer repair In-person customer service Peripheral setup Zoom Windows Productivity software support Desktop (troubleshooting support) Desktop applications SharePoint AV system troubleshooting Desktop administration Adobe Acrobat Peripheral hardware support Full Job Description Why work at OpTech? OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! Key Responsibilities Provide onsite technical support for court employees, judges, and judicial staff. Troubleshoot and resolve hardware, software, application, and connectivity issues. Support courtroom audio-visual, recording, and broadcast systems during live court proceedings. Assist users with application functionality, troubleshooting, and general "how-to" questions. Learn and support court-specific applications and technologies, including MiFILE and other judicial systems. Diagnose and resolve issues related to PCs, peripherals, conferencing tools, and document management systems. Escalate complex technical issues to the County IT team when required. Maintain strong customer service while supporting both court staff and the public. Ensure technology systems remain operational to support courtroom activities. Required Skills & Experience Experience providing Desktop Support, Application Support, or End-User Technical Support. Strong troubleshooting skills for Windows PCs, software applications, and peripheral devices. Experience supporting Microsoft Office Suite and Microsoft Windows environments. Knowledge of audio-visual technologies and conference room/courtroom support. Excellent communication and customer service skills. Ability to work effectively in a fast-paced onsite environment. Ability to quickly learn new applications and business systems. Preferred Skills Experience with courtroom AV and recording systems (e.g., JAVS, BIS). Experience supporting Zoom and hybrid meeting technologies. Familiarity with Court MiFILE or other document management systems.
Experience with:
Adobe Acrobat, Microsoft Visio, SharePoint, Document Management Systems (DMS) Interview Process Initial phone screening may be conducted. Selected candidates will participate in an onsite interview. By submitting your application, you acknowledge that recruiting technologies, including AI-assisted tools, may be used to support candidate evaluation, sourcing, matching, and communications. OpTech is an Equal Opportunity Employer (EOE), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Pay:
$40.00 - $45.00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off
