End User Computing (EUC) Technician

FOCUS SOLUTIONS GROUP INC

•5.0 Mobile, AL Job Details Full-time $60,000•$75,000 a year 17 hours ago Benefits Health insurance Dental insurance Vision insurance 401(k) matching Qualifications Customer communication Mobile device support Audio systems Microsoft Office Email configuration (technical support) Cloud service support Desktop (troubleshooting support) SaaS platforms Experience with SaaS (as product category for technical sales engineers) Telephone systems SaaS Desktop administration Network Address Translation (NAT)

Full Job Description Job Title:

End User Computing (EUC)

Technician Job Type:

Full-time, Salaried FLSA Status:

Exempt Job Location:

Hybrid•

Mobile, AL Metro Area Compensation:

$60,000•75,000 annually, commensurate with experience Reports to: Service Delivery Manager About Focus Focus is a leading healthcare IT company dedicated to providing a comprehensive technology platform tailored to meet the needs of healthcare practices. At Focus Solutions, we integrate fragmented technologies into a seamless, intuitive technology ecosystem to enhance clinical and operational efficiency. We foster a collaborative and inclusive work culture, and our organization is experiencing rapid growth. We are looking for candidates who want to grow with the company. As a remote-work company, we offer flexibility and work-life balance while maintaining a strong sense of teamwork and connection. Role Overview The End User Computing (EUC) Technician is a hands-on IT professional with a strong foundation in Office 365, end-user desktop support, and Level 2 remote support operations. This role requires a proactive problem-solver who enjoys working directly with end users, thrives on variety, and is excited about delivering excellent support in the healthcare industry. Responsibilities Core Systems Administration & Support Serve as the escalation point for the Level 1 Service Desk, including client communication and hands-on technical troubleshooting. Manage Microsoft 365 environments including Exchange, Teams, SharePoint, and user access. Perform Request and Incident Management processes within Service Level expectations (priority and escalation norms) using Service Management tools. Provide comprehensive Tier 2 desktop support (Windows and Mac), resolving escalated helpdesk issues remotely and onsite. Networking & Security Apply networking fundamentals (TCP/IP, IP addressing, DHCP, DNS, and NAT) to troubleshoot end-user connectivity and support simple network configurations. Support secure remote access, TLS/SSL encryption, MFA, and other security best practices. Assist with endpoint security configurations, applying basic security and wireless concepts. Automation, Monitoring, and Tools Use scripting tools (e.g., PowerShell) to automate repeatable tasks and improve operational efficiency. Manage device configurations using MDM tools like Intune, Automate, and NinjaOne. Maintain system updates and security patches across desktop and endpoint environments. Client-Facing Field Support Travel to client sites for scheduled support, installations, and issue resolution. Act as a trusted technical advisor to clients, identifying opportunities to optimize and improve their IT environments. Document solutions, procedures, and systems clearly and consistently in our knowledge base. Qualifications Required Skills 5+ years of experience in desktop support or Tier 2 IT support Strong working knowledge of: Active Directory (basic administration) Microsoft 365 administration Windows 10/11 desktop environments Desktop support (Windows and Mac) Networking fundamentals:

TCP/IP, IP

addressing, NAT, DHCP/DNS Mobile Device Management (Intune or similar) Scripting (PowerShell preferred) SaaS phone systems (e.g., Teams Business Voice) and basic audio/visual support Preferred Skills Experience working with an MSP or in client-facing IT support roles Exposure to healthcare IT (EHR/EMR systems, HIPAA, HITRUST) CompTIA A+ or Microsoft Certified Professional (MCP) certifications a plus Soft Skills Excellent verbal and written communication Strong troubleshooting and time management Self-motivated with a service-oriented mindset Comfortable working independently or collaboratively Location & Work Environment This is a full-time, primarily remote position, with on-site client support in the Mobile, AL metro area. Occasional travel outside the region may be required for client visits or team gatherings. Must be able to lift and carry up to 40 lbs. What We Offer Competitive pay commensurate with experience Hybrid remote work environment with flexibility Robust benefits package including health, dental, and vision insurance 401(k) retirement plan with company match Flexible time off policy Professional growth opportunities, including training and development Bonuses for successful employee referrals and earning select Microsoft Solutions certifications A supportive, inclusive, and fun work culture that encourages collaboration and innovation How to Apply If you are a motivated and detail-oriented data professional passionate about healthcare technology, we'd love to hear from you! To apply for the End User Computing (EUC) Technician position at Focus, please complete an applicant, and include your resume and cover letter outlining your qualifications and relevant experience. We look forward to your application! Focus is an equal opportunity employer and will consider all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws .