Job Summary We are seeking a dedicated and skilled Field Service Technician to join our team. The ideal candidate will be responsible for providing on-site technical support and maintenance for our clients' systems and equipment. This role requires a strong understanding of computer networking, operating systems, and hardware, as well as excellent communication skills to effectively address client needs. Duties Install, configure, and maintain computer hardware and software systems at client locations. Provide technical support for operating systems, including Windows, Linux, and other relevant platforms. Troubleshoot network issues involving LAN configurations and firewalls to ensure optimal performance. Assist clients with IT support inquiries, utilizing tools such as Remedy for ticket management. Communicate effectively with clients to understand their technical challenges and provide timely solutions. Conduct regular maintenance checks on equipment to prevent downtime and ensure reliability. Document all service activities accurately in accordance with company protocols. Requirements Proven experience in computer networking and technical support roles. Strong knowledge of operating systems (Windows, Linux) and computer hardware components. Familiarity with firewall configurations and LAN setups is essential. Excellent problem-solving skills with the ability to troubleshoot complex issues effectively. Strong communication skills to interact professionally with clients and team members. Experience using IT support ticketing systems such as Remedy is a plus. Ability to work independently in various environments while maintaining high standards of service delivery. If you are passionate about technology and enjoy working in a dynamic field environment, we encourage you to apply for this exciting opportunity as a Field Service Technician.

Job Type:

Full-time Pay:

$55,000.00 - $65,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Work Location:

Hybrid remote in Brewster, NY 10509