Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Back to Results

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

The Medical Team

Help Desk Specialist

Pay: Not specified

Posted: 7 weeks ago

Location: Livonia, MI (Hybrid)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/26/2026

Career Insights for Help Desk Technician / Analyst

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Michigan data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$50,006 / year median in Michigan

-1% projected decline

Explore Career

Job Description

Help Desk Specialist The Medical Team - 3.9 Livonia, MI Job Details Full-time 14 hours ago Qualifications Desktop computer repair Network troubleshooting Peripheral setup Hardware maintenance Equipment troubleshooting Computer hardware Desktop (troubleshooting support) Remote access software Hardware diagnostics Peripheral hardware support Ticketing system technical support Full Job Description The Help Desk Support Specialist serves as the primary point of contact for customers seeking technical assistance with hardware, software, and network-related issues. This role is responsible for diagnosing problems, providing effective solutions, and ensuring a high level of customer satisfaction. The position requires strong technical knowledge, communication skills, and the ability to troubleshoot issues efficiently in a fast-paced environment. Key Responsibilities Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system Diagnose and troubleshoot computer hardware, software, networking, and peripheral issues. Install, configure, and maintain operating systems, applications, and security updates. Document customer issues, resolutions, and service requests in the help desk ticketing system. Assist customers with system configuration. Escalate complex technical issues to senior technicians or network administrators when necessary. Support setup and maintenance of equipment Educate customers on proper system use and basic troubleshooting techniques. Ensure timely follow-up and resolution of support requests to maintain excellent customer service. Required Qualifications

18+ years of age with valid government ID and ability to pass background check.
1-3 years of experience in IT support, help desk, or technical support role.
Knowledge of Windows operating systems, networking basics, and common software application
Experience with troubleshooting hardware and peripheral devices.
Familiarity with remote support tools and help desk ticketing systems
Strong analytical, problem-solving, and communication skills. Work Environment & Physical Demands
Office or hybrid work environment May require occasional after-hours or weekend support Required Qualifications
18+ years of age with valid government ID and ability to pass background check.
1-3 years of experience in IT support, help desk, or technical support role.
Knowledge of Windows operating systems, networking basics, and common software application
Experience with troubleshooting hardware and peripheral devices.
Familiarity with remote support tools and help desk ticketing systems
Strong analytical, problem-solving, and communication skills. Work Environment & Physical Demands
Office or hybrid work environment May require occasional after-hours or weekend support