Help Desk/ Technical Support Specialist

Technical Support Specialist (Tier 2-4) Corpus Christi, TX preferred | Remote Consideration Available $40,000-$70,000 per year Full-Time Benefits Health insurance Dental insurance Vision insurance Paid time off Career growth opportunities Hands-on exposure to advanced networking and cybersecurity technologies About the Role We are looking for a motivated Technical Support Specialist to join a fast-growing IT and Cybersecurity company supporting a wide variety of business environments. This role is ideal for someone with MSP/helpdesk experience who enjoys solving technical problems, supporting infrastructure environments, and working with networking and security technologies. We are also open to highly trainable junior candidates or recent graduates with strong work ethic, technical aptitude, and a desire to grow into advanced support and cybersecurity responsibilities. Responsibilities Troubleshoot and resolve complex IT support issues. Serve as an escalation point for advanced technical problems. Support networking, firewall, wireless, VPN, and infrastructure environments. Configure and troubleshoot Cisco Meraki environments. Support Palo Alto firewalls, GlobalProtect VPN, and Panorama. Monitor network activity and proactively identify issues. Create and document support tickets and technical resolutions. Develop internal knowledge base documentation. Assist with after-hours on-call support rotation. Collaborate with internal teams, vendors, and clients to resolve technical issues. Mentor junior technicians and assist with knowledge sharing. Required Skills & Experience Experience working in an MSP, helpdesk, or IT support environment preferred. Strong troubleshooting and problem-solving abilities.

Experience with:

Cisco Meraki Palo Alto Networks TCP/IP VLANs VPNs

DNS/DHCP

Strong communication and customer service skills. Ability to manage multiple priorities in a fast-paced environment. High school diploma or equivalent required. Preferred Qualifications VMware vSphere or Horizon View experience. SIEM, endpoint security, or security monitoring experience.

Certifications such as:

CCNA PCNSE

CompTIA Network+ CompTIA Security+ Why Join Us? We value attitude, work ethic, and willingness to learn just as much as experience. This is a company where motivated employees can grow quickly into higher-level technical and cybersecurity roles. Some team members have advanced significantly in both responsibility and compensation within their first year due to strong performance and dedication. Education High school diploma or equivalent required

Pay:

$40,000.00 - $70,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Corpus Christi, TX 78418