Help Desk Technician gosqueeze.com - 3.8 Orem, UT Job Details 22 hours ago Qualifications Confidential information handling Communication platforms Email configuration (technical support) Productivity software support Desktop (troubleshooting support) Desktop applications Desktop administration

Full Job Description Description:

Role Summary This role blends IT support (tickets, troubleshooting, onboarding/offboarding) with security-minded IT administration (MFA support, endpoint protection, patching, basic vulnerability remediation, phishing response). You'll be hands-on, customer-focused, and proactive about preventing issues—not just fixing them. This role is not remote. The technician must work on-site in our Orem, Utah office and be available for morning shifts. Key Responsibilities IT Support (Core) Provide Tier 1-2 support for end users (hardware, software, accounts, connectivity). Manage ticket queue, document work, and meet response/resolution service level agreements. Set up and deploy laptops/desktops, peripherals, and standard applications. Support new hire onboarding and offboarding (accounts, devices, access removal). Maintain asset inventory and basic IT documentation/knowledge base articles. Security-Focused Support Assist with access controls: password resets, MFA enrollment, SSO access, and least-privilege access requests. Support endpoint protection tools (EDR/AV), device encryption, and workstation hardening basics. Help coordinate patching and routine updates for endpoints and common applications. Triage phishing reports and suspicious emails; escalate incidents appropriately. Support security awareness efforts (reminders, quick guides, phishing simulation coordination).

Requirements:

Required Qualifications Comfortable supporting Windows (basic admin tasks). Strong troubleshooting skills across common business apps (email, collaboration tools, browsers, VPN).

Security mindset:

careful with access, verification, and handling sensitive data. Clear communication and a customer-service approach. Preferred Qualifications Familiarity with Microsoft 365 or Google Workspace administration. Experience with MDM tools (Intune, Jamf, etc.) and endpoint security tools (EDR/AV). Basic understanding of networking (DNS, DHCP, VPN). What Success Looks Like (First 60-90 Days) Tickets are handled quickly and cleanly documented, with fewer repeat issues. Onboarding/offboarding is consistent and secure (no access gaps). MFA/endpoint protection adoption improves and device compliance increases. Phishing reports are triaged accurately and escalated when needed.