Motion Recruitment Partners, LLC Apply Now Help Desk/M365/Columbus, OH, LOCAL Westerville, OH, US

• Posted 16 days ago
• Updated 3 hours ago Full Time On-site $85000
• $95000/yr Motion Recruitment Partners, LLC Fitment Dice Job Match Score™ To see how well you match this job, please log in or create an account .

Once logged in, be sure to complete your profile to get the most accurate match score. Job Details Skills Training User Experience Process Improvement Network Design Operating Systems Customer Service Documentation Microsoft Windows Remote Support Microsoft Office Technical Support Computer Hardware ROOT Help Desk Testing Management End-user Training Insurance

SAP BASIS

Training User Experience Process Improvement Network Design Operating Systems Customer Service Documentation Microsoft Windows Remote Support Microsoft Office Technical Support Computer Hardware ROOT Help Desk Testing Management End-user Training Insurance

SAP BASIS

Show more Summary Our client is looking to add a Help Desk Analyst to their team. In this role, you'll serve as the final point of contact for end-user technical support, keeping hardware, software, and applications running smoothly while working hands-on with Windows 10/11, Microsoft 365, and Intune.

• This role is a contract and is 5 days onsite in Westerville, OH
• This role offers real ownership: you'll own the technical support process end-to-end, drive root cause resolutions, and help build out the endpoint management and training programs that shape the entire end-user experience.

It's a great fit for a support professional who wants to grow into process improvement and project work while making a visible, daily impact. Required Skills & Experience Proven experience in an IT support/help desk role, ideally including on-site support Strong knowledge of computer systems, hardware components, software applications, and network infrastructure Familiarity with Windows operating systems (Windows 10 & Windows 11) Experience with the M365 environment and Intune management Desired Skills & Experience Experience creating, testing, and deploying end-user software, images, and patches via Endpoint Management tools Strong customer service mindset, with a track record of friendly, proactive end-user support Experience developing and delivering end-user training and documentation What You Will Be Doing Tech Breakdown Windows 10 & Windows 11 desktop support Microsoft 365 & Intune endpoint management Daily Responsibilities Serve as the final point of contact for end-user technical support, resolving hardware, software, and application issues at the root cause Own and document help desk procedures, resolutions, and support issues Implement, manage, and maintain Endpoint Management processes, including creating, testing, and deploying software, images, and patches Manage end-user and new-user training, setup, and support Proactively monitor systems for issues, identify improvement opportunities, and support new/upgraded product rollouts The Offer Bonus eligible You will receive the following benefits: Medical, Dental, and Vision Insurance Vacation Time Stock Options Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Employers have access to artificial intelligence language tools ("AI") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id:

10105282

Position Id:

884650 Posted 16 days ago Company Info About Motion Recruitment Partners, LLC Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model's success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional. Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations. We're also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate. Go to company profile Create job alert Never miss an opportunity! Create an alert based on the job you applied for. Create alert Similar Jobs Motion Recruitment Partners, LLC Systems Administrator/Windows/Columbus, OH LOCAL Columbus, Ohio

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