Job Description We are currently looking for Helpdesk Technicians who are interested in working in a start-up environment and have a passion for technology and Cybersecurity. Candidates should be motivated to troubleshoot and resolve IT issues independently and collaboratively. Candidates considered for the Computer Technician at Buzz Cybersecurity should be comfortable in at least the following areas: Using a remote monitoring and management system Using a ticketing system Troubleshooting Microsoft Office apps such as Microsoft Exchange/Outlook, OneDrive and other Office 365 suite applications Troubleshooting general computer and network issues Troubleshooting desktops, laptops, phones, and other mobile devices (software and hardware) Knowledge of Windows Server Knowledge of Active Directory Domain Services and Group Policy Demonstration of exceptional client communication skills both written and verbal Demonstration of technical communication skills Understanding the TCP/IP protocol Troubleshooting VPN and Firewall issues Demonstrating best security practices in SMB environment Understanding HIPAA compliance The ideal candidate for this role must demonstrate the following characteristics Team player Responsible and Dependable Responsibilities include: Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) Respond to incoming tickets and phone calls Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations as needed Understanding of system security risks and familiarity with tools necessary to verify and scan for vulnerabilities Liaise with vendors and other IT personnel for quick resolution Ability to multi-task, prioritize in a fast-paced environment Work with the team to ensure customer requests are completed in a timely manner and escalate issues that require team collaboration Requirements 1 year work experience with an MSP or technical support role in an IT department Familiar with Microsoft Operating Systems

• All desktop and server versions Data Backup and Recovery VMWare and Omnissa experience preferred Solid understanding of Networking
• TCP/IP, Routing Protocols, DCHP, VLANS, VPN, DNS, SD-WAN Microsoft Platform Systems
• Active Directory, IIS, Exchange, SQL, SharePoint, RDS Hands-on experience with monitoring, network diagnostic and network analytics tools

Job Types:

Full-time, Part-time, Contract Pay:

$20.00

• $45.

00 per hour

Pay:

$22.00

• $45.

00 per hour

Benefits:

401(k) Flexible schedule Health insurance Paid time off

Experience:

Help desk: 1 year (Preferred)

Windows:

1 year (Preferred)

Work Location:

Hybrid remote in Corona, CA 92877