An Application Support Engineer or Analyst provides technical support for software used at a company or within a business sector. Works as a part of an information technology team, with a specific focus on database management, programming or software platforms. May troubleshoot technical problems, assist new software users, or help to identify technology to improve a company's business performance.
(contract, perm, etc): 1 year contract with potential to extend
Compensation Range:
$27-$35/hr W2
Benefits:
Eligible for Health, Dental, Vision, 401K Must be authorized to work in the U.S. This position is not eligible for sponsorship . Position Overview Qnity is seeking an IT Application Support Contractor to join its Technology IT organization and support critical applications used across its Research & Development environment. This is an excellent opportunity for an early-career IT professional who enjoys troubleshooting, working directly with users, and learning new technologies. The ideal candidate will have 0-5 years of relevant experience, including internship experience, and a strong interest in application support, systems administration, or IT operations. The individual will provide Tier 2 application support, assist with user access and provisioning, troubleshoot technical issues, support data and application initiatives, and work closely with scientists, engineers, researchers, IT teams, and software vendors.
Key Responsibilities:
Application Support Provide Tier 2 support for R D applications, including ELN, LIMS, Document Management Systems, and other scientific applications. Troubleshoot and resolve application, access, and user-reported issues. Log, track, prioritize, and resolve support tickets within established service-level expectations. Monitor application health and identify recurring issues or opportunities for improvement. Assist with incident resolution, outage reporting, and root-cause investigations. Escalate complex issues to vendors, infrastructure teams, or senior technical resources when appropriate. User Access & System Administration Support user onboarding, provisioning, deprovisioning, and access changes. Assist with Active Directory group ownership and membership for supported applications. Support service-account requests and periodic access reviews. Help maintain application security and ensure adherence to IT security, audit, and data-governance requirements. Data & Application Management Assist with data archival, cleanup, migration, and validation activities. Support bulk data imports and transfers between repository systems. Assist with application testing, validation, configuration, upgrades, patches, and implementations. Coordinate with software vendors and internal IT teams to resolve technical issues and support system enhancements. Participate in continuous improvement initiatives focused on application usability, stability, and user adoption. User Support & Documentation Work directly with scientists, engineers, researchers, and business users to understand and resolve technical issues. Provide guidance on application functionality and best practices. Assist with user onboarding and training. Develop and maintain troubleshooting guides, SOPs, knowledge-base articles, and other support documentation. Build strong relationships with users and provide a high level of customer service. Required Qualifications 0-5 years of experience in application support, IT support, systems administration, business systems, or a related technical field. Relevant internship experience will be considered. Experience supporting users and troubleshooting application or access-related issues. Strong problem-solving and troubleshooting abilities. Basic understanding of user provisioning, access management, and Active Directory. Experience working with enterprise applications or technical systems. Strong communication and customer service skills. Highly organized, responsive, and willing to take ownership of issues through resolution. Ability to learn new technologies, applications, and R D/scientific workflows quickly. Ability to work effectively with both technical and non-technical users. Preferred Qualifications Experience supporting ELN, LIMS, Document Management Systems, or other R D applications. Experience working in an R D, laboratory, scientific, or technical environment. Experience with application testing, validation, or implementation. Experience with data migration or system implementation projects. Experience working directly with scientists, engineers, or researchers. Familiarity with security, audit, and data-governance requirements. Experience with ticketing or incident-management systems. Degree preferred in Information Technology, Computer Science, Information Systems, Engineering, Chemistry, another science discipline, or a related field. Ideal Candidate The ideal candidate is an early-career IT professional who is technically curious, highly responsive, and comfortable working directly with end users. They don't need to have extensive experience with every R D application but should demonstrate the ability to troubleshoot, learn quickly, and take ownership of problems. Someone with a background in IT support, application support, systems administration, business systems, or a technical/scientific environment could be a strong fit. Internship experience is absolutely relevant. The successful candidate will be comfortable working in a collaborative environment and communicating with a diverse group of stakeholders, including scientists, engineers, researchers, IT professionals, and vendors.
