IT Helpdesk

Wichita Falls Helpdesk Role We are seeking a Tier 2 IT Support Technician to serve as the primary on‑site IT presence for our Wichita Falls branch office. This role provides Tier 1 and Tier 2 technical support to end users while working closely with the centralized IT team at headquarters. This position requires a well‑rounded technician who can handle daily frontline support while also troubleshooting more complex issues independently and escalating to HQ when appropriate. Tier 1 & Tier 2 End‑User Support Provide frontline (Tier 1) and escalation‑level (Tier 2) technical support for: Windows workstations and laptops Common business applications Printers, peripherals, and mobile devices Diagnose and resolve hardware, software, and connectivity issues Support new hires with workstation setup, onboarding, and orientation Deliver professional, customer‑focused support to users in the branch office On‑Site IT Support (Remote Office) Act as the primary on‑site IT contact for the Wichita Falls office Perform basic network troubleshooting: Connectivity issues Cabling and patching Switches and wireless access points Coordinate with HQ IT teams for: Infrastructure changes Systemwide issues Escalations beyond branch‑level support Maintain local IT equipment, hardware inventory, and spare assets Support office expansions, moves, and technology upgrades as needed Process, Documentation & Teamwork Follow established IT procedures, standards, and change controls Accurately document work in the ticketing system Communicate clearly with HQ IT and local leadership Work independently while remaining fully aligned with the IT team Required Qualifications 3+ years of hands‑on IT support experience (Tier 1 and Tier 2) Experience supporting Windows desktop and laptop environments Strong troubleshooting skills and customer service mindset Basic networking knowledge (IP addressing, switches, cabling, Wi‑Fi) Experience working with ticketing systems Ability to operate independently at a remote site Strong communication skills and team‑oriented attitude Preferred Qualifications Experience supporting branch or remote offices Familiarity with Microsoft 365 / Entra ID environments Basic experience with endpoint management tools CompTIA A+, Network+, or equivalent experience gbIWBqJPko IT Helpdesk 3.1 3.1 out of 5 stars Wichita, IA Full-time Hays Electrical Services 32 reviews Full-time Wichita Falls Helpdesk Role We are seeking a Tier 2 IT Support Technician to serve as the primary on‑site IT presence for our Wichita Falls branch office. This role provides Tier 1 and Tier 2 technical support to end users while working closely with the centralized IT team at headquarters. This position requires a well‑rounded technician who can handle daily frontline support while also troubleshooting more complex issues independently and escalating to HQ when appropriate. Tier 1 & Tier 2 End‑User Support Provide frontline (Tier 1) and escalation‑level (Tier 2) technical support for: Windows workstations and laptops Common business applications Printers, peripherals, and mobile devices Diagnose and resolve hardware, software, and connectivity issues Support new hires with workstation setup, onboarding, and orientation Deliver professional, customer‑focused support to users in the branch office On‑Site IT Support (Remote Office) Act as the primary on‑site IT contact for the Wichita Falls office Perform basic network troubleshooting: Connectivity issues Cabling and patching Switches and wireless access points Coordinate with HQ IT teams for: Infrastructure changes Systemwide issues Escalations beyond branch‑level support Maintain local IT equipment, hardware inventory, and spare assets Support office expansions, moves, and technology upgrades as needed Process, Documentation & Teamwork Follow established IT procedures, standards, and change controls Accurately document work in the ticketing system Communicate clearly with HQ IT and local leadership Work independently while remaining fully aligned with the IT team Required Qualifications 3+ years of hands‑on IT support experience (Tier 1 and Tier 2) Experience supporting Windows desktop and laptop environments Strong troubleshooting skills and customer service mindset Basic networking knowledge (IP addressing, switches, cabling, Wi‑Fi) Experience working with ticketing systems Ability to operate independently at a remote site Strong communication skills and team‑oriented attitude Preferred Qualifications Experience supporting branch or remote offices Familiarity with Microsoft 365 / Entra ID environments Basic experience with endpoint management tools CompTIA A+, Network+, or equivalent experience gbIWBqJPko